- Raytheon (Tewksbury, MA)
- …as a Lead Systems Engineer or Chief Engineer on previous programs Experience in preparing customer and/or senior leadership briefings and presenting them ... and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay… more
- Raytheon (Tewksbury, MA)
- …As an on-site Section Lead you will guide employees within their career experience at Raytheon, as well as taking on responsibility for growing into and taking ... Prefer:Familiarity with management of program support, subcontractor oversight, and customer relationships.Familiarity with Performance Development process. Experience across… more
- Raytheon (Tewksbury, MA)
- …resources and investments, we dedicate ourselves to solving mission-level vs. product-level customer challenges - together we can anticipate more, move faster, and ... The department is comprised of individuals with technical expertise and experience in hardware design, integration, and production support. The ADGE department… more
- Boston Mutual Life Insurance (Canton, MA)
- …**Reports To:** Manager- Technical and Production **FLSA Status:** Non-exempt **Department:** Customer Experience **Grade:** 14 All Boston Mutual employees who ... the workplace. + We are **_FOR_** providing a personalized customer experience to our policyholders and producers....and associates "better than where we found them." The ** Lead - Technical and Production** is a knowledgeable and… more
- Guardian Life (Boston, MA)
- …actions are critical to Guardian's revenue growth, risk management and customer experience . Guardian is seeking Tech Lead with a strong background in ... ** Lead Data Scientist** Guardian is on a transformation...data science capabilities that foster growth, competitive advantage, and customer satisfaction. **You Will:** Key Responsibilities + Build and… more
- Citizens (Westwood, MA)
- …Customer Engagement business products and experiences to prioritize and optimize improvements in customer experience + Lead matrixed teams in using data & ... Measure and inform continuous improvement / learning agendas for all phases of customer experience (account opening, engagement, servicing, etc) to identify and… more
- Pfizer (Cambridge, MA)
- …allow Pfizer CFCs to achieve productivity, engagement excellence and superior customer experience . The US Territory Optimization Lead role will function as a ... **ROLE SUMMARY** The US Territory Optimization Lead is a Commercial Operations role responsible for leading services that drive performance, engagement, scale,… more
- ABM Industries (Cambridge, MA)
- …applicable), ten-year work history if available **Preferred Qualifications** + Customer Service Experience + One year of lead or supervisory experience + ... of a handling heavy workload of calls + Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning… more
- Leaffilter (Wilmington, MA)
- …industry. + Experience in customer service and/or sales. + Experience in lead generation, experiential marketing, and/or field canvassing. + ... assigned territory. + Manage a multi-team territory to generate customer lead generation. + Recruit, hire, train,...KPIs. + Performs other duties as assigned by supervisor. Experience and Minimum Qualifications: + High school diploma or… more
- Evolv Technology (Waltham, MA)
- …+ Deliver at least one roadmap initiative that improves system performance, reliability, or customer experience . + Lead the successful field testing of a ... The Elevator Pitch Evolv is seeking a dynamic Product Manager to lead the ongoing enhancement and sustainment of Evolv Express(R), our flagship walk-through weapons… more
- DoorDash (Boston, MA)
- …Role DoorDash is looking for a Learning and Development Senior Manager who will lead the customer experience learning and development strategy for Dashers, ... About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that...future is to build it. Creating solutions that will lead our company and our industry is what we… more
- Hannaford (Pelham, NH)
- …A high school graduate or equivalent preferred. * Retail customer service experience preferred. * Ability to lead and direct others. * Prerequisite Training: ... document that all its seafood products were sustainably harvested. PRIMARY PURPOSE Lead the Customer Service Team and assist the Assistant Store Manager - Center… more
- Amazon (Boston, MA)
- …will identify the right sets of tools to build to achieve the best quality and customer experience . You will lead test automation efforts for critical and ... fusion, and machine learning to create a seamless, intuitive experience . We are passionate about innovation and continually push...will be run by multiple businesses in parallel. - Lead and actively participate in design review, test planning… more
- Burlington (Natick, MA)
- …retail, and you thrive in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service ... and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead ...and customer feedback surveys by maintaining a customer -first focus and delivering a consistently great experience… more
- Datavant (Boston, MA)
- …This is a highly visible, strategic role with significant influence over customer experience and business outcomes. **You Will:** + Lead a team of ... for healthcare. We are seeking an experienced Director of Customer Success to lead and grow a...Bring to the Table:** + 10+ years of relevant experience in Customer Success, Account Management, or… more
- Bank of America (Boston, MA)
- Sr. Lead Experience Designer - Bank of America Experience Design Charlotte, North Carolina;Seattle, Washington; San Francisco, California; Pennington, New ... preferences. Bank of America is looking for a Sr. Lead Experience Designer for an interdisciplinary product...Android), utilizing evaluative testing to refine and enhance the customer journey. + Lead , evaluate and benchmark… more
- Sharecare (Boston, MA)
- …visit www.sharecare.com . **Job Summary:** We are seeking a dedicated and proactive Caregiver Experience Lead to join our team. This role is integral in ensuring ... and efficient work environment for our employees. The Employee Experience Lead will manage a team of... in managing call center operations or a similar customer service/support environment. + Strong leadership and team management… more
- Citizens (Westwood, MA)
- …not relocation eligible. EXPERIENCE OWNER II - Data Strategy & Connectivity Lead - Commercial Digital & Operations Client Experience & Digital Capabilities ... (CX&DC) Town Citizens Commercial Banking is at the forefront of digital experience transformation, revolutionizing the way businesses operate and interact with their… more
- Cardinal Health (Boston, MA)
- …colleagues as a coveted member of the Product Experience team. As a Product Experience Design Lead , you will define, lead , and implement the analytics ... understand customer /user behavior, pain points, and needs. + Articulate experience challenges and opportunities for your product and in healthcare more broadly.… more
- Pfizer (Cambridge, MA)
- …person will be required to leverage their breadth and depth of US commercial marketing experience to lead a highly talented team of marketers and work closely ... This people management leader role provides the opportunity to lead a highly motivated team of individuals during a...and long-term HCP and patient strategy, based on key customer insights. + Continuously own the measurement and impact… more
