- Town of Concord, MA (Concord, MA)
- Customer Service Manager Do you dream of acareer rooted in teamwork, exceptional customer service, and a commitment tosafety-all within a vibrant community ... newspaper articles, and coordinates public service announcements with the Communications Manager . Maintains CMLP's web site. Responsible for customer care… more
- Everbridge (Burlington, MA)
- …with critical life safety, security or business continuity use cases. Reporting to the Customer Success team, the TAM will represent Everbridge as a member of ... The TAM will work closely with our clients, account managers, technical support, customer success and product development teams. We are seeking an extremely… more
- Allego (Waltham, MA)
- …Gartner and Forrester to communicate our strategy, road map, unique value proposition, and customer success Work with the sales operations and back office team ... high-growth company and make an immediate impact on its success . Our goals are aggressive, our market is growing...position. Reporting to the VP of Marketing, the Senior Manager of Product Marketing will lead efforts to message… more
- connectRN (Waltham, MA)
- …team, coordinating account coverage and market expertise with your fellow Account Manager (s) Develop and execute individual partner success plans to ensure ... US To learn more about connectRN, please visit www.connectrn.com. The Account Manager is responsible for cultivating long-term trusted partnerships with our home… more
- Insulet Corporation (Acton, MA)
- …We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all ... Job Title: Finance Project Manager Position Overview: We are seeking a detail-oriented and organized Finance Project Manager to join our team. The ideal… more
- Moderna, Inc. (Cambridge, MA)
- The Role The Sr. Manager , Global Contact Center Operations - Customer Service & Experience , will assist in supporting the Global Contact Center Customer ... of customer service while contributing to the development and implementation of operational procedures that enhance customer interactions globally. Here's… more
- Wayfair (Boston, MA)
- … customer and shopping experience through the development and implementation of strategic tests (including competitor research) and cross-functional projects that ... 4 days in office / 1 day WFH Lead Product Merchandising strategy and implementation for our Specialty Retail (Joss & Main, AllModern, Birch Lane) and premium brand… more
- VITRA Health (Boston, MA)
- Vitra Health is hiring, and we believe that our team is the key to our success . That is why we are looking for a Senior IT Manager to join our team. If you're a ... and caring teams of nurses and case managers. The Senior IT Manager will Maintain essential IT operations, including operating systems, security tools, applications,… more
- Mass General Brigham (Somerville, MA)
- …Summary Responsible for providing strategic leadership in the development and implementation of initiatives that enhance the efficiency and effectiveness of benefits ... combines operational excellence with leadership, ensuring employees receive a seamless customer experience while fostering a motivated and engaged team. Serving as… more
- CoreSite (Somerville, MA)
- …is shaping the future of digital infrastructure while nurturing your professional growth and success . Development & Design Manager As a member of the Corporate ... of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence,… more
- Bright Horizons Family Solutions (Newton Center, MA)
- …data. Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes enhance the success of the project and ... that all process steps are followed. Work with Application Support, Training, Implementation , QE, and development in a business analysis capacity both reactively and… more
- Eversource Energy (Westwood, MA)
- …distribution systems, and the preparation of system electrical permits and related customer notifications, are completed accurately and on time. Responsible for the ... Collaborates with other Engineers within the Engineering Organization to ensure the success of projects. Provides technical support and direction to operating areas… more
- allego (Waltham, MA)
- As an Allego Customer Success Implementation Manager , you will be at the forefront of our customer journey, playing a pivotal role in ensuring the ... a seasoned project manager with a strong customer -centric mindset and the ability to navigate implementation...launch that positions them for long term adoption and success , and smooth transition to the post- implementation … more
- Wolters Kluwer (Waltham, MA)
- …act on the approach, deployment and performance optimization efforts under the direction of Customer Success Management and Sales to ensure that customer ... customer trainings and onboarding activities + Coordinate with Engagement Manager to execute supporting implementation activities + Project Consulting and… more
- EBSCO Information Services (Boston, MA)
- …technical implementation process for EBSCO Clinical Decisions products Working with the Customer Success Manager and understanding the overall success ... and budgets to ensure project milestones are met. Consult Customer Success Manager on key...Technical Implementation team, closely collaborating with Sales, Customer Success , Marketing, Product Management, and Product… more
- Manulife (Boston, MA)
- …Retirement business, while maintaining our reputation for service excellence. The **Plan Implementation Manager (PIM** ) will apply their knowledge, experience, ... and operational controls to support and deliver a best-in-class customer and internal user experience. The PIM is accountable...1 - 3 years of experience as a Plan Implementation Manager or a similar role. +… more
- SAP (Burlington, MA)
- …program designed for talent who are early in their career. **Who You'll Become** The Customer Success Manager (CSM) works directly with customers to guide ... lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is...Do** As a CSM within the SAP Academy for Customer Success , you will be responsible to:… more
- Amazon (Boston, MA)
- …to identify emerging needs and trends in enterprise AI adoption * Analyze implementation data, customer feedback, and success metrics to continuously ... Description We're seeking aTechnical Program Manager to join our Amazon Web Services Generative...years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent… more
- MongoDB (Boston, MA)
- …and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology ... will have** + 9+ years experience working in a Customer Success , Account Management, Client Services or...an application team devise a custom MongoDB solution or implementation for their critical application, no day is the… more
- Manulife (Boston, MA)
- …opportunity is an individual contributor position and contributes to the overall success of Manulife Retirement John Hancock by primarily managing the onboarding of ... focus on executing the requirements, testing finalization, and transition of implementation payrolls and payroll changes to the payroll technology infrastructure and… more
