- Pearson (Boston, MA)
- **Job Summary:** As Customer Program Manager (CPM), you play a crucial role in ensuring our customers achieve success with Pearson's WFS products by ... collecting, managing and analyzing data to improve customer success operational efficiency and effectiveness. Your focus will be creating strategic programs that… more
- Proofpoint (Boston, MA)
- …and self-motivated individual to join our growing field services team. The mission of the Customer Success Manager is to ensure that our customers realize ... from their partnership with us. + Create and maintain Customer Success Plans (CSP) for each of...executive communications, white papers, etc. + Strong project and/or program management skills and high attention to detail, with… more
- NASCO (Boston, MA)
- **Overview** Under general direction, the Customer Success Manager (CSM) role is principally responsible for overseeing the delivery of NASCO's customer ... Plan Architects and NASCO personnel. Assists the Director of Customer Success to ensure the Plan/NASCO contract...contract is followed while also meeting NASCO's and the customer 's business goals. Communicates to the manager … more
- Philips (Cambridge, MA)
- As the Customer Success Manager , you will be responsible for formulating and driving project plans, in accordance with the goals and timing, set by the ... Customer Success Lead. You will specify and...Customer Success Lead. You will specify and provide planning proposals...to participate in our comprehensive Philips Total Rewards benefits program , which includes a generous PTO, 401k (up to… more
- Cengage Group (Boston, MA)
- …day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The **Associate Manager , Customer Success ** leads a small team ... of Customer Success Consultants (CSC), while also performing many of the...location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $77,100.00 - $100,000.00… more
- Amazon (Boston, MA)
- …a highly skilled and versatile Engagement Manager (EM) to join our Amazon Q Customer Success Team and own the delivery of complex Gen AI projects and ... solutions, technologies, and industries. Key job responsibilities As an experienced technology program /project manager , you will be responsible for: * Directing… more
- allego (Waltham, MA)
- Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, ... success as if it is your own! Our Customer Success team is collaborative, energizing, and...plus. Benefits Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... to improve system performance. The successful candidate will work backwards from customer goals and influence a broad range of operations, engineering, product,… more
- Point32Health (Canton, MA)
- …of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily regulated annual ... survey programs and strategic improvement initiatives. The Customer Experience Program Manager is...lead others both internally and externally to ensure the success of the program . + Must be… more
- Parker Hannifin Corporation (Woburn, MA)
- Customer Program Manager Location : Woburn, MA, United States Job Family : Marketing Job Type : Regular Posted : Feb 20, 2025 Job ID : 54754 Back to Search ... and delivery a premier customer experience. The Customer Program Manager is accountable...presentation skills to internal and external audiences + Proven success in in managing multiple projects and priorities simultaneously… more
- EPAM Systems (Boston, MA)
- …Req.#550050164 **\#LI-DNI** **Responsibilities** + Lead, mentor, and manage a team of customer success professionals, project managers, and other PMO staff + ... Establish and maintain performance metrics to evaluate project and program success + Prepare regular reports and...across many stakeholders in the construct of delivering overall success for the customer + Develop effective… more
- EBSCO Information Services (Boston, MA)
- …global, inclusive mission. Join us to help make an impact. **Your Opportunity** The Customer Success Manager (CSM) partners with EBSCO's Clinical Decisions ... value for the customer . **What You'll Do** Primary contact and project manager for key clients post sales adoption. Monitor product usage against key performance… more
- Lincoln Financial (Boston, MA)
- … customer experience, customer engagement, vendor or relationship management, customer success , or similar role related to the specific responsibilities ... 74361 **The Role at a Glance** As a **Product Manager ** on the Financial Wellness team, you would play...needs of Lincoln's customers + Defines the vision and success measures for prioritized product offering(s) in collaboration with… more
- Amazon (Boston, MA)
- … customer 's unique challenges, then craft innovative solutions that accelerate their success . This customer -first approach is how we built the world's most ... and help us grow. AWS is seeking a Sr Customer Solutions Manager (CSM) team for the...proven record of thought leadership, business case development, realizing customer benefits, and successful program completion -… more
- FranklinCovey (Boston, MA)
- …of Revenue Operations of Customer Growth and our Sr. Director of Customer Success . The position will co-own the go-to-market (GTM) strategy, manage our ... and institutions. To learn more, visit franklincovey.com . **Title:** Manager of Revenue Operations & Strategy - Customer...third of this role will focus on our Client Success team, with the other two thirds supporting our… more
- DoorDash (Boston, MA)
- …About the Role DoorDash is looking for a Learning and Development Senior Manager who will lead the customer experience learning and development strategy ... About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that when there...experiences. You will report to the Director of Teammate Success . You're excited about this opportunity because you will… more
- Celestica (Boston, MA)
- … Business Unit General Manager 2 leads a team of multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage ... must deal with complex and controversial negotiations, problem resolution, and project/ program implementations all while doing this in an ever changing competitive… more
- RTX Corporation (Marlborough, MA)
- …(MAL) to implement and manage a Quality Assurance System and specific customer quality flow-down requirements throughout proposal and program lifecycles. You ... will tailor existing quality planning to administer customer and internal quality requirements for program ...selected individual(s) will act as the voice of the customer to independently assure mission success . The… more
- Amazon (Boston, MA)
- …enable CSMs to effectively drive cloud adoption, pursue strategic growth opportunities, and empower customer success - all of which are critical to achieving the ... Description We are seeking a Sr. Customer Solutions Manager (CSM) to join...owned by the CSM that are critical to the success of our customer 's cloud journey. You… more