- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... Mass client via telephone, chat and email support + Tier 1 support including triage and basic troubleshooting. Technicians...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- TEKsystems (Boston, MA)
- …Description: The IT Support Analyst role is responsible for providing excellent customer service and assist associates with Tier 1 & 2 IT Support related ... support and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices, video-conference equipment, or software… more
- Children's Hospital Boston (Boston, MA)
- …team and operational leaders to ensure smooth adoption of new functionality. + Provides tier -two support, collaborating with Service Desk and other IS teams ... 82200BRJob Posting Title:Epic Analyst II - (Grand Central/Prelude/Real-Time Eligibility)Department:IT MOSAIC ProjectAutoReqId:82200BRStatus:Full-TimeStandard Hours… more
- Lawrence General Hospital (Methuen, MA)
- …projects. User Support & Training + Provide Tier 2-3 support to the Service Desk for telecom-related issues. + Educate staff on proper use of phone ... site openings, or domain transitions). + Document call flows, extension assignments, and service desk procedures. + Collaborate with IT, Facilities, and Clinical… more
- TEKsystems (Boston, MA)
- Description The Tech Support Analyst role is responsible for providing excellent customer service and assist associates with Tier 1 & 2 IT Support related ... issues. Additionally, the Tech Support Analyst position should manage support tickets while providing timely...and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices,… more