- GAP Solutions Inc (Indianapolis, IN)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Indianapolis, IN)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- GAP Solutions Inc (Indianapolis, IN)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- Sallie Mae (Indianapolis, IN)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... progress and provides feedback for management consideration + Creates and maintains a high- quality work environment so team members are motivated to perform at their… more
- Sallie Mae (Indianapolis, IN)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... + Align training programs with key contact center metrics such as Initial Call Resolution (ICR), Average Handle Time (AHT), Net Promoter Score (NPS), and … more
- Sallie Mae (Indianapolis, IN)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... engineering projects, ensuring their successful completion within defined timelines and quality standards. + Develop and implement engineering solutions, adhering to… more
- Sallie Mae (Indianapolis, IN)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... + Contribute to and uphold high standards of code quality through code reviews, unit testing, and documentation. +...application and employment process. To request an accommodation please call ### and choose option 9. All information you… more
- JE Dunn Construction Company (Indianapolis, IN)
- …technology related design and construction efforts that meet the constructability, quality , financial and technical standards. - Manages and oversees company staff, ... low voltage technology subcontractors, suppliers and programs such as Safety, Quality and EEO for a small project or a major portion of a larger project. - Develops… more
- Sallie Mae (Indianapolis, IN)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... + Develop domain ontologies, taxonomies, and metadata standards to ensure high- quality , accessible, and interoperable data for business application and AI model… more
- Sallie Mae (Indianapolis, IN)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... Highly detail-oriented, with a strong focus on accuracy and quality in all work. + Proficient in business software...application and employment process. To request an accommodation please call ### and choose option 9. All information you… more
- Sallie Mae (Indianapolis, IN)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... + Facilitate the collection, cleansing, classification and maintaining the quality of spend data. + Assist in the creation...application and employment process. To request an accommodation please call ### and choose option 9. All information you… more
- Sallie Mae (Indianapolis, IN)
- …take care of the whole you-from physical and mental to financial and professional . You'll get opportunities to further your education and career, support for you ... adhering to best practices and project requirements. + Conduct testing and quality assurance activities to ensure the reliability and functionality of deliverables.… more
- Allied Solutions LLC (Carmel, IN)
- …positive communications and ensuring daily required workloads are completed. Maintain a call center with excellent customer service. The position supervises 10 or ... coverage, monthly team meetings, monthly 1on1's and anything needed to assure call center is supporting lenders and RMO. Collaborating with other departments to… more
- Humana (Indianapolis, IN)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- BrightSpring Health Services (Noblesville, IN)
- …Company ResCare Community Living Overview ResCare Community Living - Direct Support Professional Thank you for reviewing our Direct Support Professional position ... developmental, or cognitive disability. We provide a comprehensive range of high- quality services, including: community living, adult host homes for adults… more
- St Croix Hospice (Indianapolis, IN)
- On- Call RN: Salaried Job Details Job Location Indianapolis IN - Indianapolis, IN Position Type Full Time Travel Percentage 100% Description At St. Croix Hospice, we ... end-of-life journey. We are committed to ensuring the highest quality of life for our patients, empowering them to...team, where your work truly matters. As aRegistered Nurse On- Call , you will play a vital role in our… more
- ASM Research, An Accenture Federal Services Company (Indianapolis, IN)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Sallie Mae (Indianapolis, IN)
- …take care of the whole youa€"from physical and mental to financial and professional . Youa€ (TM) ll get opportunities to further your education and career, support ... for the future of education. **What You'll Contribute** The Senior Manager of Quality Assurance will be responsible for leading the development and implementation of… more
- Humana (Indianapolis, IN)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
- Humana (Indianapolis, IN)
- …of our caring community and help us put health first** The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the ... acquisition or retention of customers. The Sales Support Professional 1 work assignments are often straightforward and of...updates ( Launch my Group (LMG) + Attend Implementation call + Partner with and provide support to brokers… more
