- CAI (Annapolis, MD)
- Service Desk Analyst **Req number:** R2366 **Employment type:** Full time **Worksite flexibility:** Onsite **Job Summary** We are seeking a Service ... and wide area network. **Job Description** **Job Profile Summary** We are seeking a Service Desk Analyst to perform help desk support while planning,… more
- ERP International (Washington, DC)
- …International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst ** to support our DFC CFESS technical support ... Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with… more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst primary responsibility is to resolve technical issues and provide prompt solutions to ensure smooth ... decisions Experience with JIRA ticketing process and reporting capabilities or similar service desk software Basic understanding of business intelligence suites… more
- Insight Global (Mclean, VA)
- Job Description Insight Global is seeking a Service Desk Analyst for one of our clients who is in the field of education management. Our client is a growing ... be at the forefront of each conversation you have. We are seeking customer service -oriented individuals who have experience working in a call center. We are a… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are the foundation of our overall approach to… more
- BRMi (Bethesda, MD)
- **Overview** We are seeking a customer-focused IT Service Desk Tier 2 analyst to join our team. The ideal candidate will have a strong technical background, ... will be a 5-year contract running from 9/1/24-8/31-29. **Responsibilities** + The IT Service Desk Tier 2 analyst will be responsible for providing advanced… more
- BRMi (Bethesda, MD)
- **Overview** We are seeking a customer-focused IT Service Desk Tier 1 analyst to join our team. The ideal candidate will have strong communications skills, a ... Desk Section, and the customer user community. **Responsibilities** + The IT Service Desk Tier 1 analyst will be responsible for providing first-line… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...customer is asking + Enters, monitors, and updates help desk tickets in the call tracking system to track… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- Marriott (Washington, DC)
- …**Position Type** Management **JOB SUMMARY** As a member of the Service Desk Support organization, the support analyst provides first level hotel operations, ... knowledge of Marriott business functions and Marriott business processes * Experience with direct service desk support or previous usage of sales and catering or… more
- CACI International (Arlington, VA)
- Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- Robert Half Technology (Bethesda, MD)
- Description We are seeking a Help Desk Analyst II to join our team in Bethesda, Maryland. In this role, you will be responsible for providing basic support and ... assigned. Responsibilities: * Provide a high level of customer service while supporting office staff in a fast-paced environment...& Cleanup * Proven problem-solving skills in a Help Desk Analyst role * Excellent communication and… more
- Robert Half Technology (Washington, DC)
- Description We are offering a Help Desk Analyst I role in the professional services industry, located in Washington, District of Columbia. The successful ... services, software systems engineering, and applications development to restore service and/or identify and correct core problems * Simulate...Minimum of 1 year of experience in a Help Desk Analyst role or similar. * Strong… more
- Carrington (Washington, DC)
- …our amazing team and work remote, prefer someone living in PST zone.** The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ... initiatives and projects, such as bank account management, banking service enhancements, system reconciliations, and system administration. Perform all duties… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform… more
- Three Saints Bay (Suitland, MD)
- **Technical Service Desk (TSD) Manager - Suitland (3723)** Location **Suitland, MD** Job Code **3723** \# of Openings **1** Apply Now ... and a Federal Government Contractor industry leader, is seeking a Technical Service Desk (TSD) Manager **POSITION RESPONSIBILITIES:** * Coordinating work efforts… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + ... a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team in...the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three… more
- CACI International (Arlington, VA)
- …Delivery Analyst you will be responsible for ensuring the quality of service desk and deskside support services. Candidates will manage multiple tickets ... Service Delivery Analyst Job Category: Engineering...to Problem Management Team. + Misroute/re-route out-of-scope tickets to service desk or appropriate assignment queue to… more
- Jacobs (Washington, DC)
- …professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst , you will be on the front lines assisting ... success. Come help solve the world's hardest problems. As a dedicated Field Service Representative (FSR) Analyst for our organization's work with the Department… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located...This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain… more