- Sinch (Chicago, IL)
- As the Manager for NOC 911, you will lead a team responsible for the alerting/monitoring, operation, maintenance, and support of our critical emergency ... and Reporting: + Maintain accurate documentation of network configurations, procedures, and incident reports. + Prepare regular reports on NOC performance… more
- United Airlines (Arlington Heights, IL)
- …social media interaction that has risk to the brand, requiring officer involvement + Incident Manager for alerts classified as C1 and C2 responsible for follow ... and reporting data metrics; data querying + Oversees the escalation of C-Alerts within the NOC (levels...Oversees the escalation of C-Alerts within the NOC (levels 1-2 Alerts) which are extreme customer disservice,… more