- TEKsystems (Downers Grove, IL)
- TEKsystems has a client that is looking to centralize service delivery based on ITSM / ITIL Principles. In today's environment, operations are running but ... maturation program, including the development and management of various ITSM and Service Delivery processes....within the management structure to develop ITIL processes and lead the execution of the process development and improvement… more
- The Hertz Corporation (Chicago, IL)
- A Day in the Life: Hertz is seeking an outcome oriented, self-directed Oracle Fusion Tech/ Service Delivery who will be accountable for the overall delivery , ... point of contact for escalation/resolution of client issues and lead incidents until resolution. The SDL will manage and...patched regularly. What we're looking for: + 3+ year's Service Delivery experience with Managed Service… more
- Invenergy (Chicago, IL)
- …and implementation of ITSM related tools and processes. + Participate and lead ITSM initiatives and meetings. + Leverage knowledge and hands-on experience to ... be responsible for achieving effectiveness and efficiency in the delivery , support, and improvement of ITSM across...individual knowledgeable and experienced in all aspects of IT Service Management ( ITSM ) to join our team… more
- Bank of America (Chicago, IL)
- …a new team charted with designing, improving, and overseeing next generation IT Service Management ( ITSM ) policies, processes, and solutions. Our mission is to ... ServiceNow Governance Lead Plano, Texas;Richmond, Virginia; Chandler, Arizona; Charlotte, North...controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to… more
- AON (Chicago, IL)
- …ServiceNow, such as ITSM , ITOM, EA (replacement of APM) and HR Service Delivery . + Reduce reliance on external consultants: Develop in-house expertise and ... adoption and on-going support. Skills and experience that will lead to success + 10+ years' ServiceNow experience preferred....ITSM , ITOM, EA (replacement of APM) and HR Service Delivery . + Reduce reliance on external… more
- Eaton Corporation (Chicago, IL)
- …* Assess, prototype, and infuse generative and agentic AI technologies to transform ITSM and DEX processes and IT service . * Create high-level designs ... Dynatrace, SharePoint, and other pillar technologies. * Act as a technical lead in DEX engagements, providing thought leadership and best practices. Proven… more
- CIBC (Chicago, IL)
- …Technology Infrastructure Management, with a strong focus on IT Service Management ( ITSM ), Transformation and Project Delivery , with 5+ years in a leadership ... (VDI), and collaboration tools (eg, Office 365, Teams). + ** Service Delivery and Support** : Ensure high...Implementation Management, IT Service Level Management, IT Service Management ( ITSM ), ITSM , IT… more
- HUB International (Chicago, IL)
- …providing leadership and direction to a multi-disciplinary IT team, and lead service -restoration efforts during critical outages, + Support root-cause ... analysis for service interruption and establish preventive measures, mitigations, or needed...conditions, + Experience in agile, hybrid-agile, and plan-driven software delivery methodologies, system design, integration, and ITSM ,… more
- TEKsystems (Chicago, IL)
- …processes, functions, and corporate culture is vital. This internal cohesion promotes seamless service delivery and underpins the manager's role as the linchpin ... requires: Position Overview We are seeking a dedicated Field Service Manager to lead our managed services...areas working directly with area leaders. Primary Responsibilities: * Service -Now or a comparable ITSM tool expertise:… more
- Ensono (Chicago, IL)
- …reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up ... focused to deliver client outcomes. You will oversee a broad range of delivery projects to fulfill the client's expectations for hardware and software Lifecycle… more
- Bank of America (Chicago, IL)
- …+ Use your technical knowledge to triage service availability issues and restore service + Research and resolve system defects, lead root cause analysis, and ... environments. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform… more
- Capgemini (Chicago, IL)
- …isn't just about managing change-it's about **designing it** . You'll lead high-impact workstreams, collaborate with senior stakeholders, and craft strategies that ... meaningful work. **YOUR ROLE** As a Senior Consultant, you'll: + ** Lead transformation initiatives** from strategy to execution, ensuring alignment with business… more
- Grant Thornton (Chicago, IL)
- …and continuously learning new technologies to collaborate with team members and enhance service delivery Engage directly with client executive leadership to ... enterprise architecture, cloud / infrastructure architecture, IT operations (ITIL / ITSM ) Consistent with the firm's hybrid work model, this position will… more