- TAD PGS, Inc. (Laurel, MD)
- … Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be able ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience… more
- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to...responsible for working on a team at the Service Desk . This position will handle technical support requests directly… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- … Desk Technician II Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing ... looking for someone who provides 24x7 Help Desk Support as defined by first response/ Tier ...of support + Receive, triage and route tickets to Tier 2 Help Desk accordingly… more
- Koniag Government Services (Vienna, VA)
- Help Desk Technician - 2nd Shift Vienna, VA 22180, USA Req #145 Friday, April 11, 2025 **2** **nd** **Shift Service Desk ** **Kadiak LLC,** a Koniag ... IT-related questions. + Managing the customer's ticketing queue. + Tier 1-2 troubleshooting. + Solving issues such as password...Family Client Techncial Support and Training + Job Function Help Desk Support Tech + Pay Type… more
- General Dynamics Information Technology (Mclean, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Team Lead with GDIT. A career in enterprise ... agencies operate. We are seeking a proactive and customer-focused Help Desk Team Lead to oversee our...exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering… more
- V2X (Springfield, VA)
- …have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team... 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related… more
- ManTech (Herndon, VA)
- …in enterprise or government environments. + Experience with service desk ticketing tools, especially ServiceNow + Proficiency in MS Office applications including ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** . This… more
- Amentum (Washington, DC)
- …and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved ... the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved… more
- Amentum (Washington, DC)
- …and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved ... the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved… more
- Chenega Corporation (Washington, DC)
- …and configurations as needed. Qualifications: + Experience in system administration and Tier 2 technical support in an enterprise environment. + Strong ... Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join...and changes that cannot be resolved at the service desk level. + Administer and maintain ServiceNow, including workflow… more
- General Dynamics Information Technology (Elkridge, MD)
- …Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk ... a Helpdesk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that...our differentiator. As a Helpdesk Technician V you will help ensure today is safe and tomorrow is smarter.… more
- ManTech (Mclean, VA)
- …network switches. **Preferred Qualifications:** + Related work experience in a technical help desk position, refreshing of IT equipment, providing deskside IT ... **ManTech** seeks a motivated, career and customer-oriented ** Enterprise IT Support Officer (EITSO) - Dedicated Support** to join our team in **McLean, VA** . In… more
- Koniag Government Services (Washington, DC)
- …colocation facilities and cloud service providers facilities. **O&M Shared Service and Help Desk Services such as:** + Provide Tier Zero (0), One (1), Two ... hardware/software, and (3) cloud services providers, and (4) HUD Help Desk TIER1 Support. This position is...Desk Services phone line in the following order: Tier Zero (0), Tier One (1), … more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... maintenance of Cisco routers and switches in support of enterprise systems for the program. Required Skills: . Provide...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- ManTech (Laurel, MD)
- …and high-level system architectures to develop system requirements. + Responsible for providing Tier 1-2 ( Help Desk ) problem identification, diagnosis, and ... our team in **Laurel, MD** . The team delivers enterprise infrastructure capabilities for a global workforce performing a...be able to create accounts, reset passwords, and provide help desk customer service via phone, or… more
- BAE Systems (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... resolution of problems + Provide Tier 1 ( Help ...Bachelor s degree. + Current Security certification + RedHat Enterprise Linux installation (RHEL): expert level installation, maintenance, and… more
- TEKsystems (Hanover, MD)
- …(Meraki), Ubiquiti UEWA, CompTIA Network+/Security+. Skills Network engineering, Firewall, Help desk , Customer service, Troubleshooting, Microsoft office, ... system, Helpdesk troubleshooting, Customer support Top Skills Details Network engineering,Firewall, Help desk ,Customer service,Troubleshooting,Microsoft office,Technical support,wireless,meraki,routers and switches,lan… more
- ManTech (Columbia, MD)
- …Responsible for managing IT system infrastructure and any processes related to these systems, providing Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... , to join our team in **Columbia, MD** . The team delivers enterprise infrastructure capabilities for a global workforce performing a wide range of missions… more
- Chenega Corporation (Fort Belvoir, VA)
- … 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...to maintain top-quality customer service. + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings… more
- ManTech (Laurel, MD)
- …for supporting implementation, troubleshooting, and maintenance of IT systems. + Responsible for providing Tier 1 ( Help Desk ) and Tier 2/3 (Escalation) ... **Laurel, MD** . Become an integral part of a diverse team delivering enterprise infrastructure capabilities for a global workforce supporting a wide range of… more