- ManTech (Annapolis Junction, MD)
- **ManTech** seeks an experienced and passionate, career and customer-oriented ** Queue Coordinator ** to join our team in **Annapolis Junction, MD.** The ... 1+ year in customer service with Bachelor degree and willingness to learn Queue coordinator functions throughout the position + Must be willing to work the **2nd… more
- Synergy ECP (Annapolis Junction, MD)
- Ticket Coordinator - Queue Coordinator 1 Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD+USA) Description TheTicket ... Coordinatorworks as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service… more
- Orion Consortium (Fort Meade, MD)
- …As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to ... technical resources for resolution of end user concerns while ensuring service levels and objectives are met. RESPONSIBILITIES: Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring… more
- Cardinal Health (Washington, DC)
- …and reimbursement processes and details of health care plans. + Manages a queue of technical or complex therapy and reimbursement questions from customers and ... applies judgment in resolving service and problems falling within established limits of authority and knowledge. + Meets key performance indicators including service levels, call volumes, adherence and quality standards. + Follows up with patients, pharmacies,… more
- KBR (Bethesda, MD)
- …computer hardware and software or security administration. Monitors high traffic ticket queue to work towards, and meet, defined team Service Levels. Leveraging ... as a team, to maintain knowledge base. + Rotationally leveraged as a support coordinator to assist with high call and ticket traffic, major incidents, and general… more
- NTT America, Inc. (Ashburn, VA)
- …supporting help desk functions such as participating in a phone queue , preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals). ... services with support from desktop technicians. + Acts as communication coordinator and situation manager during any critical incidents call bridge events.… more