- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician to join our growing **on-site** team at our HQ located in ... Chantilly, VA! The Tier 1 Technician is primarily responsible for...the organization's perception with existing customers through exceptional customer service . **This role operates on the Monday-Friday 8AM-5PM** **Primary… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... **Executive Support Technician III** **Epsilon is now part of AMERICAN...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Required: Active Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier ... Service Desk Technician -...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate...technicians. + Work under the direction of the local Service Desk Lead as part of an… more
- General Dynamics Information Technology (Washington, DC)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today...IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).… more
- Link Solutions Inc (Adelphi, MD)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, ... Top Secret Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Intermediate-Level) will...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- Spectrum Comm Inc (Falls Church, VA)
- Position Overview The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in ... Jacksonville, Florida. This role provides Tier 2-3 troubleshooting, supervises day-to-day help desk ...desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and… more
- Spectrum Comm Inc (Bethesda, MD)
- Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. ... This role delivers Tier 1-2 troubleshooting for hardware, software, and network issues...network issues while maintaining a high standard of customer service . The position supports daily IT operations, ensures compliance… more
- Link Solutions Inc (Adelphi, MD)
- …for quality control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, server, mainframe ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...serve as the primary escalation point for customer and technician issues and will interface with the Program Manager… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. + ... accurate documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues,… more
- NuAxis Innovations (Washington, DC)
- …tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or ... issues that arise during an active WMATA PC Deployment Project + Partner with Service Desk ), Network Services Team, and the Desktop Engineering Team to resolve… more
- General Dynamics Information Technology (Washington, DC)
- …energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking an Apple and Windows Support ... Technician . The work schedule is Monday through Friday with the...but are not limited to the following: + Provide Tier 1 and Tier 2 support for macOS… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking an **Network Operations Center (NOC) Technician in Fort Belvoir, VA** to support large-scale migration and operations on a large, ... candidate will be detail-oriented and proactive Network Operations Center (NOC) Technician to support mission-critical federal IT infrastructure. You will monitor,… more
- ManTech (Mclean, VA)
- **MANTECH** seeks a motivated, career-oriented, and customer-focused **Remote Support Technician ** to join our team in **McLean, VA.** In this role, you will work ... a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical… more
- TAD PGS, Inc. (Laurel, MD)
- …**Must have a Valid Driver's license** We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the nation's leading ... performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems...: + At least 5 years of a relevant Tier 2 IT-related Support work experience. + Must be… more
- Leidos (Fort Belvoir, VA)
- …is seeking a **Senior NOSC (Network Operations and Security Center) Technician /Network Administrator** to support monitoring large-scale operations on a high-profile ... + Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. + Creating incident tickets, reports… more
- CACI International (Chantilly, VA)
- …organization operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...education. + Minimum 3 years of experience in Help Desk support, IT service desk ,… more
