- SAIC (Germantown, MD)
- **Description** **SAIC is hiring for a Tier II Desktop Support Specialist to support their federal client in Germantown, MD.** **Responsibilities/ ... to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems. + Document, maintain, upgrade and replace… more
- ICF (Reston, VA)
- …to tickets coming into the queue by email and portal. + Provides remote desktop support + Installs, configures, and upgrades computer hardware and software. + ... Teams, Engage/Yammer, Stream, etc.) **Preferred Skills/Experience:** + Answer calls and remote desktop support using BeyondTrust (Bomgar) experience + Used a… more
- SAIC (Fort Meade, MD)
- …through IT incident ticketing system, providing resolution and/or escalating for assistance. + Receives Tier II tickets that are escalated to the DE team and ... Combatant Commands Business Group of SAIC is seeking a Desktop Engineer (SCCM) to support a transformational...+ Active Top Secret clearance (with SCI eligibility). + IAT- II Certification (ie, CCNA Security, CySA+, Security + CE,… more
- Chenega Corporation (Arlington, VA)
- …services in Cybersecurity, Systems Engineering and Integration, IT Operations Support , Software Development, and Program Management. Job Title: Tier ... business activity of the organization's end user(s). + Provides tier 1 support to end users for...Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), … more
- CACI International (Washington, DC)
- …long-term solutions + Accurately triage and escalate complex IT issues to appropriate Tier II , Tier III, and OIS management levels **Qualifications:** ... - 1800 Hours - Shift work! Travel is involved. **Responsibilities:** + Provide frontline Tier I support for OIS service requests via email, phone, and in-person… more
- COMSO, Inc (Fort Meade, MD)
- Systems Administrator II - PIPELINE (TS/SCI w/ Polygraph) FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a ... innovative learning solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a recognized woman… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and tomorrow is smarter. We are looking for someone who provides 24x7 Help Desk Support as defined by first response/ Tier 1/Level 1 support . Provides phone ... **US Citizenship Required:** Yes **Job Description:** Help Desk Technician II Transform technology into opportunity as a Help Desk...support + Receive, triage and route tickets to Tier 2 Help Desk accordingly + Compile and organize… more
- COMSO, Inc (Fort Meade, MD)
- …Job Description: + Develops and implements applications into the enhanced virtual desktop infrastructure (eVDI). + Provides support to eVDI end-users, back-end ... Platform Engineer II - PIPELINE (TS/SCI w/ Polygraph) FORT MEADE,...eVDI including troubleshooting, repairing, monitoring, and testing + Provide Tier 2 and Tier 3 support… more
- SAIC (Washington, DC)
- **Description** SAIC is currently seeking a motivated, career and customer service-oriented Lead Desktop Support Technician to support a role with our ... federal client. The Lead Desktop Support Technician Lead will supervise a...services as needed to resolve VIP incidents escalated to Tier II occurring outside of Standard Business… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …HOW A FIELD TECHNICIAN II WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop , and/or systems hardware and software * ... problems, investigate causes, and recommend solutions * Provides remote support access through desktop mirroring and other...gather information about problems * Will interface with our Tier 2 technical support team and our… more
- Acclaim Technical Services (Mclean, VA)
- …demands + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support ... continues to grow. We are actively hiring a Technical Support Analyst, Staff with TS/SCI clearance and polygraph to... of off-the-shelf applications and office products Performing remote desktop triage and system repair using remote tools. +… more
- Chenega Corporation (Oakton, VA)
- …10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support . + 4+ years' experience with Installing, ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
- Leidos (Bethesda, MD)
- …to perform remote administration of servers located in offsite data centers. + Provide Tier 3 operations support and be able to rapidly distinguish isolated user ... customers to handle service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop software applications such… more
- William C Brown Inc (Springfield, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... 2 and Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to agency management and internal… more
- Leidos (Arlington, VA)
- … desktop PC installation, monitors, KVM's, and laptop imaging and issuance. + Provide Tier II /III service support to customers in person and over the ... Technician will be part of a dynamic team to support the G2 Army MI Enterprise which provides IT...resolve common hardware and network issues including video cards, desktop /laptop issues, cabling and physical layer networking issues, and… more
- CACI International (Washington, DC)
- …by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (eg, hardware failures). At Tier 2, incident ... networks (WAN) and unified communication (UC) services. **Responsibilities:** + Tier 2 - Provides more in-depth customer support...the ability to obtain a polygraph + Current IAT II Certification ** ** - ** ** **What You… more
- Leidos (Fort Belvoir, VA)
- …environment consisting of Linux and Windows Servers. + Provide advice, technical consultation, and Tier 3/ Tier 4 support guidance by analyzing and resolving ... **Description** Leidos is seeking a **Sr. Systems Engineer** to support large-scale migration and operations on a large, high-profile...written and oral communication skills + Current IAT Level II or higher Certification such as Security + or… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …(CE) Certification as determined by the Program Manager is required prior to support on contract + IAT II 8570/8140 Baseline Certification Security+ or ... Our work depends on **Systems Administrator Intermediate** joining our team to support the US Army Intelligence and Security Command (INSCOM). **HOW A SYSTEMS… more
- General Dynamics Information Technology (Fort Meade, MD)
- …(CE) Certification as determined by the Program Manager is required prior to support on contract + IAT II 8570/8140 Baseline Certification Security+ or ... depends on **Systems Administrator Senior** joining our team to support the US Army Intelligence and Security Command (INSCOM)....performance of the system. + Perform systems administration of desktop and server systems connected to local and wide… more
- NANA Regional Corporation (Herndon, VA)
- …requests for password resets or general questions + Creates helpdesk request for escalation to Tier II and Tier III technicians + May learn IT Develpment ... outstanding professionals, apply today! **Responsibilities** + Provides laptop and desktop PC support for on- and off-site...more complex problem reports or service requests to next tier of support as appropriate + Completes… more