- Entergy (Redfield, AR)
- …Meter to Cash, and often works closely with the VP Meter to Cash and VP Contact Center and their teams to help drive continual improvements across Entergy and ... position** **Technical:** + Understanding of gathering requirements, formulate metrics and convert data analysis into tangible reporting products. + Ability to… more
- Lincoln Financial Group (Little Rock, AR)
- …**Requisition #:** 73192 **What You'll Be Doing** Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. ... To modernize Contact Center and support multiple ...data virtualization, table updates, build and run of reporting queries. Maintains knowledge on current and emerging developments/trends… more
- Prime Therapeutics (Little Rock, AR)
- …The Supervisor Member Services is responsible for the leadership and development of a Contact Center team consisting of 15 to 25 non-exempt employees. This ... + Assign, direct and evaluate the work of a Contact Center team to include implementing and...Maintain accurate statistical records of performance management, analysis, and reporting of operation metrics + Assist in the establishment… more
- Marriott (Little Rock, AR)
- …technology direction and execution of optimal business solutions supporting the contact center technology platforms. Additionally, this position will coordinate ... selected vendor partners on the find, build and delivery of designated Contact Center Technologies. A successful candidate possesses knowledge and experience,… more
- Arkansas Government Job (Little Rock, AR)
- …Cities Posting End Date: Continuously Advertised Anticipated Starting Salary: $69,775.89 Center for Public Health Practice - Cancer Registry Additional Preferences: ... CTR educational programs and activities preferred. Hiring Official: L. Collins Recruitment Contact : ###@arkansas.gov - ### The mission of the Department of Health is… more
- Evolent Health (Little Rock, AR)
- …with payers and primary care providers. In 2022, the most recent year of data available, ECP generated over $55M of savings for Medicare in the Shared Savings ... leadership of functions integrated across Evolent, including Analytics, Actuarial, Data /Technology, Finance, Growth, and Product Development + Builds and maintains… more
- J&J Family of Companies (Little Rock, AR)
- …CAR-T Cell Therapy Experience Lead is a member of this account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. The role will ... serve as the primary field-based point of contact for a portfolio of certified site facilitating successful...e CAR-T operations/logistics and CARVYKTI(R) order management systems. + Data analysis and insight gathering. Via both personal, onsite… more
- Evolent Health (Little Rock, AR)
- …subject matter expert for Operations and support ad hoc analysis and data requests including highlighting unexpected variances / trends and engaging business leaders ... to jointly investigate these items + Bring creativity and data -driven depth to solutioning opportunities with Operations + Continuously improve our models as our… more
- Guardian Life (Little Rock, AR)
- …confidentiality standards as set by Guardian and applicable legal requirements ** Reporting Relationships** + This position reports to the Team Leader **Functional ... toggle, etc.) including ability to quickly input / retrieve data while working with customer on the telephone +...Service and insurance industry. + 2-3 years of Call Center experience is preferred. + Internet speed at a… more
- Prime Therapeutics (Little Rock, AR)
- …and/or strategic marketing roles, across more than one customer interaction channel (eg web, contact center , mail, text, social media, etc.) + Must be eligible ... and Analytical solution mockups inclusive of dashboards, parameter prompt pages and data visualizations. + Ensure industry standards and best practices are followed… more
- Evolent Health (Little Rock, AR)
- …into roadmap. + Partner with Evolent analytics leadership on scalable performance reporting for our Tech & Services provider network. + Monitor provider network ... developing strategy in partnership with product teams by leveraging data analytics to identify opportunities for continuous improvement. +...internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to… more
- IMSolutions, LLC (Little Rock, AR)
- …work, including thorough analysis from extensive research and compiling statistics and data . + Support price analysis, negotiation, and the appropriate use of funds ... business, policy, and analytical work, including research and compiling statistics and data . + Prepare various documents to include Memorandums for Record (MFR), and… more
- Verint Systems, Inc. (Little Rock, AR)
- …sales and partner channels, as well as having a deep understanding of the contact center market landscape, competitive analysis, and pricing strategy. A strong ... Platform Strategy, driving overall business growth. This role is reporting into the Verint Product Organization, and you will...understanding of SaaS business models, Data , AI, and enterprise IT ecosystems is required. You… more
- Arkansas Government Job (Little Rock, AR)
- …22104965 County: Pulaski City: Little Rock Posting End Date: Continuously Advertised Center for Local Public Health - Central Region Local Public Health Additional ... Preferences: Frequent in-state travel is required. Hiring Official: L. House Recruitment Contact : ###@arkansas.gov - ### The mission of the Department of Health is… more
- Sutherland Global Services (Little Rock, AR)
- …of the US healthcare and hospital industry + Customer service experience; contact or Call Center experience preferred. + Strong typing (60WPM), ... and is used to comply with government record keeping, reporting , and other legal requirements. Periodic reports are made...file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT… more
- Veterans Affairs, Veterans Health Administration (Little Rock, AR)
- Summary Employee will be assigned to Chief of Staff, VA Medical Center , Little Rock, AR, providing administrative and support functions to the service. ... and reviews the work performed and activities of the office, including reporting and recordkeeping; receives visitors and telephone calls to the office; maintains… more
- Federal Express Corporation (Little Rock, AR)
- …with rate quotes, claim information and setting appointments Monitor actual performance data and gather information for reporting Build relationships and ... noise + Hours may vary due to operational need + Frequent contact with service center personnel; fast-paced, deadline oriented **Preferred Qualifications:**… more
- TTEC (Little Rock, AR)
- …improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital ... incorporating next level services into your conversations including consulting, big data analytics, virtual agents, AI and Intelligent Automation. Applying your… more