- Merck & Co. (Rahway, NJ)
- …Skills: Business Requirements Management, Change Management, Contact Center Operations, Customer Communications, Customer Service Improvement, Key ... Job DescriptionJoin our Animal Health team as the Associate Director, Customer Support for US Pet Technology. We're looking for an experienced contact-center leader… more
- Merck & Co. (Rahway, NJ)
- …engineers, Architects, UX designers, Business Analyst, Technical Project Manager, Service Line Lead, other Product Managers, Vendors and Business Stakeholders ... prioritize high impact work and continuously assess priorities as new insights and data become availableDiscovery & User ResearchLead continuous discovery activities… more
- Avispa Technology (Newark, NJ)
- Customer Service Analytics & Insights Analyst 1449107 * Hourly pay: $65-$75/hr * Worksite: Leading podcast and audiobook company (Newark, NJ 07102 - ... Assignment A leading podcast and audiobook company seeks a Customer Service Analytics & Insights Analyst. The successful candidate will be responsible… more
- Cognizant (Jersey City, NJ)
- …to cloud solutions. We require their subject matter expertise in Artificial Intelligence & Analytics Service Line. You will partner with the customers in Banking ... ** Service Line Sales Executive - AI/ML, Analytics...and work on 360-degree aspects around a data and insights life cycle across the business value chain. .… more
- Amazon (Jersey City, NJ)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Redshift on AWS, enabling customers to modernize their data analytics workloads and deliver insights with a...for key use cases (eg, data warehousing modernization, real-time analytics , ML inferences). - Support strategic customer … more
- Deloitte (Morristown, NJ)
- …for designing, developing, and operating advanced Data and AI platforms, products, insights , and services. We help clients innovate, enhance, and manage their data, ... AI, and analytics capabilities, ensuring they can grow and scale effectively....Products, etc.) + Experience with Microsoft Azure, Amazon Web Service (AWS) and/or Google Cloud Platform (GCP) + Ability… more
- Mondelez International (East Hanover, NJ)
- …know about this position:** + Minimum 6 years of experience in Supply Chain / Customer Service & Logistics/Marketing + Minimum 3 years of experience in Planning ... Know Your Rights: Workplace Discrimination is Illegal **Job Type** Regular Demand Planning Customer Service & Logistics At Mondelēz International, our purpose is… more
- Deloitte (Morristown, NJ)
- …you will collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics , and engagement solutions. You'll learn from ... to enable structured VOC strategies. + Support delivery of workshops on strategy, analytics , and customer journey visioning. Project Management & Delivery +… more
- Sanofi Group (Morristown, NJ)
- …and improving Moments that Matter, setting up Listening Posts to gather real-time insights , and aligning the customer experience with retention, revenue growth, ... goals. + Implement and optimize CX technologies, including CRM, VoC platforms, analytics dashboards, and customer communication tools. + Combine customer… more
- The Childrens Place (Secaucus, NJ)
- …Build and manage a comprehensive Voice of Customer program by integrating insights from surveys, customer service feedback, product reviews, and ... on their input. + **Data-Driven Insights :** Utilize tools like Adobe Analytics to track customer behavior, engagement metrics, and conversion funnels. Use… more
- Promotion In Motion (Park Ridge, NJ)
- …Range $75000.00 - $85000.00 Salary Travel Percentage None Job Shift Day Job Category Customer Service Description Do you love snacks? Are you looking to join ... growing snack company, and to be part of our Customer Service team at PIM's Park Ridge...service , and operational teams. Key Responsibilities: + Provide analytics and tools to support the Sales Support team,… more
- JPMorgan Chase (Jersey City, NJ)
- …experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships. ... the product development life cycle, technical design, and data analytics + Knowledge of customer consumption and...business needs and priorities + Experience in utilizing data-driven insights to inform product development and customer … more
- Deloitte (Morristown, NJ)
- …into dynamic capabilities, leveraging best-in-class solutions across finance and analytics , planning, FP&A as-a- service , finance technology strategy, and ... advanced analytics and leading technologies, our team provides actionable insights that drive transparency, efficiency, and value across the organization. By… more
- Merck (Rahway, NJ)
- …Skills:** Business Requirements Management, Change Management, Contact Center Operations, Customer Communications, Customer Service Improvement, Key ... Join our Animal Health team as the Associate Director, Customer Support for US Pet Technology. We're looking for...business reviews and action plans. + Manage escalation paths, service recovery, and continuous improvement plans. + Support contract… more
- IQVIA (Parsippany, NJ)
- …powers exceptional brand experiences, delivering innovative solutions based on a customer -first, insights -driven, and integrated omnichannel vision. We provide ... authenticated, privacy-enhanced data and analytics , innovative fit-for-purpose healthcare technology, and the expertise to...multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping… more
- The Childrens Place (Secaucus, NJ)
- …Utilize customer insights to drive program innovation and effectiveness. + ** Customer Service :** Align customer service strategies with marketing ... and oversee CRM, Loyalty, Private Label Credit Card and Customer Service , aiming to drive customer...Lifestyle industries. + Expertise in CRM platforms (eg Braze,SFMC), analytics tools, and marketing automation. + Experience with Salesforce… more
- ADP (Roseland, NJ)
- …driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social ... with a cross-functional team across Product Management and Development, Marketing, Sales, Service and Operations to craft and execute go-to-market plans and product… more
- Sanofi Group (Morristown, NJ)
- …automation within the service operations, capitalize learning within playbook + Data-Driven Insights : utilize data & analytics to generate insights into ... impact with an agreement of relevant PL owners + Customer Satisfaction: work with Product Owner / Product Line...with industry trends, emerging technologies, and best practices in service design and innovation + translate these insights… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …The Call Center Workforce Analyst is a pivotal role within a dynamic Customer Service team, responsible for developing and managing comprehensive reporting, ... satisfactorily. Other minor duties may be assigned.** + Develop and maintain Customer Service reporting, focusing on process improvements, clarity, and effective… more
- Deloitte (Morristown, NJ)
- …artificial intelligence (AI) platforms to increase profitability, catalyze growth, improve customer and stakeholder engagement and reduce service delivery costs. ... We help our clients leverage the power of data, analytics , robotic process automation, and ML/AI technologies to streamline the management of and uncover hidden… more
