- Novo Nordisk Inc. (Boston, MA)
- …Rare Disease portfolio. The Rare Disease portfolio includes medical treatments, customer solutions, and devices across multiple Therapy Areas including Rare Bleeding ... goals and financial objectives, devising and delivering transformative patient and customer experiences, addressing unmet needs across the communities we serve, and… more
- Repligen (Waltham, MA)
- …in the world. We foster a culture of purpose, collaboration, and shared success -where every voice matters and every contribution drives progress. Join us!We are ... our Manufacturing, Quality, Supply Chain, Product Development, and R&D organizations. As a Director of IT, you will play a key role in aligning technology… more
- Repligen (Waltham, MA)
- …understanding of ITIL processes (incident, problem, change management).Demonstrated success delivering high-quality customer service, including at ... We foster a culture of purpose, collaboration, and shared success -where every voice matters and every contribution drives progress....Join us!About the RoleRepligen is seeking a hands-on, strategic Director of IT & OT Infrastructure to lead the… more
- Wolters Kluwer (Waltham, MA)
- …which will drive long-term customer value and retention for our business. The Customer Success Director is a senior leadership role responsible for ... based in Europe as well. **About the Role:** We are looking for a Director of Customer Success to lead a global customer success team supporting our… more
- PagerDuty (Boston, MA)
- …in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer ... centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately… more
- Verndale (Boston, MA)
- About the Client Success Director role This role can be in our Boston office or Remote for those outside of MA The Client Success Director (CSD), ... also providing leadership, coaching, and escalation support for the broader Client Success team. Partnering closely with the Practice Lead, Solution Consultants, and… more
- UKG (Boston, MA)
- …scalable engagement through the Digital Concierge and enabling cross-functional decision-making across Customer Success , Product, Marketing, and Sales. This is a ... proactive, scalable engagement. Enable Cross-Functional Decision-Making Deliver insights to Customer Success , Product, Marketing, and Sales teams to… more
- Merck (Boston, MA)
- …provide strategic leadership that elevates operational efficiency and drives customer success . Reporting to the Executive Director of Channel Operations and ... champion cross-functional improvements, project execution, and IT-enabled enhancements to our customer support systems and processes. If you are passionate about… more
- Otsuka America Pharmaceutical Inc. (Boston, MA)
- **Job Overview:** The Director , Customer Engagement Platforms (CEP) will be responsible for overseeing the development, implementation, and optimization of ... Director for Engagement and insights Excellence, the Director will manage the Customer Engagement Platform...with cross-functional groups, drive innovation, and ensure our communities' success . Additionally, this role will keep up to date… more
- UKG (Boston, MA)
- …do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end ... do you. **About the team:** UKG is seeking a Director of Sales for our Enterprise sales organization. At...At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the… more
- Clean Harbors (Norwell, MA)
- Clean Harbors is seeking to hire a Director of Customer Service located in Norwell, MA. The Director of Customer Service will be responsible for ... call center, ensuring optimal performance, and driving improvements in efficiency and customer satisfaction. This leadership role requires a strategic thinker with a… more
- Trellix (Boston, MA)
- …targeted campaigns, advocacy programs, and cross-functional collaboration with sales, product, and customer success teams. Strategically grow the customer ... **_Job Title:_** Senior Director , Customer Marketing **About** **Trellix:** **Trellix, the trusted CISO ally, is redefining the future of cybersecurity and… more
- Lumen (Boston, MA)
- …us as we digitally connect the world and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role within the Growth and ... + Demonstrated success in leveraging AI and machine learning for customer segmentation and predictive analytics. + Experience with customer journey mapping,… more
- Verint Systems, Inc. (Boston, MA)
- …and project tracking updates with a regular communications cadence to the Verint FSS Customer Success Director , Sales Director and senior Technical ... Fargo technical IT team and their Integrators to ensure long-term success for both the End- Customer and FSS. The Sr. Technical Consultant will be responsible for… more
- Boston University (Boston, MA)
- …manages up to 30 student employees per semester alongside the Senior Assistant Director for Visitor Experience. This role provides customer service support to ... **Assistant Director of Visitor Experience, Enrollment, Undergraduate Admissions** **Job... for Visitor Experience primary duties include: + Providing customer service assistance in-person and over the phone to… more
- Sunrise Senior Living (Swampscott, MA)
- …The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial ... and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values,...the organization's vision and values. + Communicate a clear, customer focused vision, based upon a Resident Centered Model… more
- Dodge Construction Network (Boston, MA)
- …testimonials, reviews, case studies,total economic impact,and logo showcases + Partner with Customer Success to identify champions and build advocacy programs ... Senior Director , Product Marketing Location: Remote, United States **Description**...that turn customer success into brand success ...that turn customer success into brand success + Lead initiatives… more
- Takeda Pharmaceuticals (Boston, MA)
- …best of my knowledge. **Job Description** **About the Role** The Area Sales Director plays a critical role in creating and executing business strategies across the ... area sales performance meets or surpasses company objectives. The Area Sales Director is expected to take ownership and accountability for implementing company… more
- Dana-Farber Cancer Institute (Brookline, MA)
- …to the Assistant Vice President, Integrated Philanthropy Marketing, the Director , Philanthropy Marketing Strategy and Account Management provides leadership and ... to the fundraising teams in concert with account team members. The Director will ensure that the account management teams deliver high-quality, creative, strategic,… more
- Cardinal Health (Boston, MA)
- …**Position Summary:** Reporting directly to the General Manager (GM) of Averon, the Director of GPO Operations plays a pivotal and strategic role within the ... essential to delivering high-quality services. A key responsibility of the Director is to ensure consistency in operational procedures, promote efficient workflows,… more
