- Bright Horizons (Newton, MA)
- **What you will be doing:** The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our ... internal users through direct engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth… more
- EDB (Boston, MA)
- …seeking a highly energized leader to manage, develop and lead our geographically dispersed IT Service Desk organization. In this highly visible and hands-on ... role, the **Manager, Global IT Service Desk ** will be...and/or experience required. + Prior experience within an Enterprise IT team supporting 500+ global employees. +… more
- American Institutes for Research (Waltham, MA)
- …documentation for web platform configurations, procedures, and troubleshooting guides. + Collaborate with the IT Service Desk team to resolve escalated ... valued and your contributions vital to our success. AIR's Corporate Business Systems team is seeking an Associate Web Applications Designer to join their innovative … more
- Red River (Lexington, MA)
- …Tasks:** + Reporting to the VP of Account Management, oversee the day-to-day activities of the IT Service Desk to ensure users receive required support in a ... reached with clients. + Lead, coach and manage the service desk team made up...Desk reporting to management + Assist with managing IT projects that leverage Service Desk… more
- Beth Israel Lahey Health (Charlestown, MA)
- …GED required. 2. 1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end users ... includes logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk ...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- State of Massachusetts (Chelsea, MA)
- …and visitors to the Commonwealth of Massachusetts. *About the Role* The*EOTSS Service Desk team *is responsible for creating, troubleshooting, escalating, ... email, chat, or self- service portal within the IT Management system. Our team diagnoses and...and timely documentation of customer issues and resolution. The Service Desk is the first point of… more
- Cayuse Holdings (Boston, MA)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- SAIC (Hanscom AFB, MA)
- …Coordinator / Account Creator POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide first contact and incident resolution ... **Site Support Technical Specialist** to join our Cloud One team on a 24/7 support desk . The...skills **Desired Qualifications:** + 1-2 years experience as a Service Desk Agent + Experience working with… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team ! This position will work onsite with one of our ... support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving… more
- Robert Half Technology (Lynn, MA)
- …server-related tasks. Requirements Qualifications: 4+ years of experience in help desk or IT support environments. Proficient troubleshooting skills. Excellent ... Description We are currently seeking a Tier III Help Desk Technician for an in-office position. The primary focus...oral communication and customer service skills. Willingness to provide after-hours support as needed.… more
- Robert Half Technology (Andover, MA)
- …CompTIA A+, N+, S+, L+; CCENT / CCNA: VMWare VCP, Microsoft MCSA; Apple ACSP * Service awareness of all organization's key IT services for which support is being ... Description The Level 1 Help Desk Technician is responsible for handling first level...Technician is responsible for handling first level support of service requests in a first-class professional manor. This relates… more
- Sage Hospitality Group (Boston, MA)
- …timely and efficient service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank ... guest to define how we can be distinctly 'of service ' to them - it's a guest changing philosophy...legendary urban charm. As part of the Front Office Team , you are the face of the ever-welcoming Hotel… more
- Marriott (Boston, MA)
- …Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages a technical team of service providers and business analysts to provide support ... Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and supervise internal and external operations for IT support services, including 24/7/365 service desk and production operations. As a member of the senior ... IT leadership team , the role contributes to...services business line including user end point support, help desk and service desk operations...user end point support, help desk and service desk operations and a variety of… more
- Novo Nordisk (Lexington, MA)
- …Lab IT lead in Lexington and will collaborate closely with Boston Hub IT team . Additional internal stakeholders include IT applications teams from Novo ... both worlds to develop new medicines for patients. The team is comprised of collaborative, diverse and passionate people...ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for… more
- Beth Israel Lahey Health (Charlestown, MA)
- …infrastructure (eg servers, middleware, networking), desktop, business continuity, and service desk . -Creating detailed project plans, project scope ... difference in people's lives.** Under general direction of the IT Director, Project Management Team , provides project...direction of the IT Director, Project Management Team , provides project management leadership and direction for medium… more
- Marriott (Boston, MA)
- …+ Ensures early warning to the business stakeholder executives regarding degraded or missed service levels ** IT Governance** + Follows all defined IT ... schedules, deliverables, and appropriate metrics. + Makes short term plans for the team to effectively utilize resources + Monitors Service Provider outcomes +… more
- Randstad US (Boston, MA)
- … Team members in managing security platforms, ensuring timely resolution of service desk tickets, and responding to security alerts. + Collaborate across ... job summary: Passionate about cybersecurity? Excited to lead a dynamic Security Team and drive continuous improvement in security practices? As the Associate… more
- Robert Half Technology (Boston, MA)
- Description We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering ... Manage Answering Inbound Calls, providing prompt and effective customer service . Requirements * Minimum of 2 years of experience...Minimum of 2 years of experience as a Help Desk Analyst or in a similar role. * Proficiency… more
- ThermoFisher Scientific (Bedford, MA)
- …+ Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk ) + Snow queue management (review queue, self-assignment of tickets, ... + Able to perform the following without direct involvement from manager, senior team member, or lead + Provide resolutions for users for Corporate applications and… more