- Amazon (Seattle, WA)
- Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service 's (ACS) text-based AI initiatives. In this role, you will ... development of our large language model foundations and agentic AI solutions for customer service automation. You will architect scalable chatbot solutions that… more
- Amazon (Seattle, WA)
- Description Amazon revolutionized customer service , now we are changing what customers expect from technical support. Device, Digital and Alexa Support (D2AS) is ... responsible for the Customer Service operations and solutions for all...to Amazon Music and Prime Video. We're seeking an Applied Scientist to develop AI solutions leveraging… more
- Amazon (Seattle, WA)
- …solutions to improve the customer experience and support driver needs. The Applied Scientist will work closely with technology and product teams to solve ... Description We are looking for an Applied Scientist that will develop scientific...technology problems using scientific approaches to build an advanced driver/ customer facing chat-bot that surprises and delights our customers.… more
- Amazon (Seattle, WA)
- …To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust ... every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos,...eliminate systemic defects to prevent future issues. As an Applied Scientist , your role is pivotal in… more
- Amazon (Seattle, WA)
- …solutions to eliminate systemic defects and prevent future issues. As a Sr. Applied Scientist , your role is pivotal in leveraging advanced Artificial ... are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn't make… more
- Amazon (Seattle, WA)
- Description We are seeking a Principal Scientist to lead Amazon Customer Service 's (ACS) voice AI initiatives. In this role, you will leverage your expertise ... in large language models and speech AI to pioneer our next-generation customer service voice solutions. You will shape the technical strategy for voice… more
- Amazon (Seattle, WA)
- …talk to you! A day in the life A typical day for a Principal Applied Scientist in the Customer Service Data and AI team involves a combination of gaining ... customer service associate experiences and foundational technologies. As an Applied Scientist , you'll own the definition and implementation of customer… more
- Amazon (Seattle, WA)
- …to talk to you! A day in the life A typical day for an Applied Scientist in the Customer Service science team involves a combination of gaining business ... Description As an Applied Scientist , you'll own the definition...implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or… more
- Amazon (Seattle, WA)
- …Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied Scientist , you'll own the definition ... implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or...day in the life A typical day as an Applied Scientist in the Data and AI… more
- Amazon (Seattle, WA)
- …infrastructure to deliver complex services simply, reliably and consistently. The Principal Applied Scientist leads innovation across a broad range of specialist ... (CDN capacity management & load balancing) to the end customer for Prime Video. In addition, the organization handles...and generate shared understanding on science topics. As an Applied Scientist , it is a 'hands-on' science… more
- Amazon (Seattle, WA)
- …and bias for action. We are seeking an experienced and motivated Machine Learning (ML) Applied Scientist who loves to innovate at the intersection of customer ... of new opportunities. We are looking for a Senior Applied Scientist to grow the business. We...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Amazon (Bellevue, WA)
- …AI-driven solutions that enhance customer experience and streamline operations. As an Applied Scientist at OTS DataTech, you will play a pivotal role in ... potential across various OTS domains. We are seeking a highly skilled and passionate Applied Scientist with deep expertise in Generative AI (GenAI) to build… more
- Amazon (Bellevue, WA)
- Description Amazon is looking for world class Sr. Principal Applied Scientist to join its AWS Fundamental Research Team working within a variety of machine ... in the cloud. Key job responsibilities As an Principal Applied Scientist , you will take on challenging...Scientist , you will take on challenging and ambiguous customer problems, distill customer requirements, and then… more
- Amazon (Seattle, WA)
- … Applied Scientist in Natural Language Processing (NLP) within the Customer Engagement Technology, Self- Service , and Automation team will work on the ... of Large Language Model (LLM)-based chatbots and conversational AI systems for customer service applications. - Design and implement state-of-the-art NLP and… more
- Amazon (Bellevue, WA)
- Description As a Senior Applied Scientist , you will take on complex customer problems, distill customer requirements, and then deliver solutions that ... You will help guide and mentor our team of applied scientists and engineers. A successful candidate has excellent...- PhD, or Master's degree and 6+ years of applied research experience - Experience programming in Java, C++,… more
- Amazon (Seattle, WA)
- …machine learning models. We are looking for a passionate, talented, and resourceful Applied Scientist in the field of Natural Language Processing (NLP), ... iterating on user feedback and interactions. Key job responsibilities As a Senior Applied Scientist , you will leverage your technical expertise and experience to… more
- Amazon (Seattle, WA)
- …looking for a role where you can maximize your impact as a world class Principal Applied Scientist then come help us achieve our mission of building the most ... point the app fades in the background and the customer is immersed in the storytelling. We're reinventing how...on any device. Key job responsibilities As a Principal Applied Scientist in the Prime Video Global… more
- Amazon (Seattle, WA)
- …initiatives. We are looking for a tenacious, passionate, skilled, and inventive Sr Applied Scientist with a background in Machine Learning/Data Processing/LLM to ... directly by visiting please https://www.amazon.jobs/en/disability/us. Key job responsibilities As an Sr Applied Scientist , you will implement models that have an… more
- Amazon (Bellevue, WA)
- …The Artificial General Intelligence (AGI) team is looking for a highly-skilled Senior Applied Scientist , to lead the development and implementation of algorithms ... Generative Artificial Intelligence (Gen AI) models. As a Principal Applied Scientist , you will play a critical...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Amazon (Seattle, WA)
- …Selling Partner Services (SPS) group. Key job responsibilities The scope of an Applied Scientist III in the Selling Partner Services (SPS) Machine Learning ... effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws… more