- Amazon (Bellevue, WA)
- …our customers get their packages on time, every time. As a Senior Program Manager for Middle Mile Customer Experience , you will be the end-to-end owner ... leaders. Basic Qualifications - Bachelor's degree - 5+ years of program or project management experience - Experience using data and metrics to determine… more
- Amazon (Seattle, WA)
- Description The Amazon Customer Experience Metrics (CXM) team's mission is to build a company-wide view of customer experience across all Amazon ... on-going, data-driven decision making. CXM is searching for a Program Manager with a strong delivery record...on a global scale, please apply. About the team Customer Experience and Business Trends (CXBT) is… more
- Microsoft Corporation (Redmond, WA)
- …while confident of their compliance with regulatory, privacy and similar obligations. In this ** Customer Experience Program Manager ** role, you'll be ... and understand the details but convincingly describe the high-level narrative truths. Customer Experience Program Mgmt IC3 - The typical base pay range… more
- Amazon (Seattle, WA)
- …events. The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to plan customer capacity within our Amazon Dedicated ... more cost effective for developers. On the EC2 Capacity Customer Experience (CCX) team within AWS, our...Basic Qualifications - 5+ years of technical product or program management experience - Experience … more
- Amazon (Seattle, WA)
- Description OPPORTUNITY TO DRIVE CHANGE: PROGRAM MANAGER , OPERATIONS INTEGRATION Join Us as a Program Manager II, Operations Integration. Be at the heart ... of how CXO ( Customer Experience Operations) evolves across 540+ locations...processes What You'll Need : * 3+ years of experience in program or project management *… more
- Amazon (Seattle, WA)
- …industries. Unlock your career potential. We are seeking a dynamic Sr. Program Manager to lead Customer Experience within AB Flywheel Inputs (ABFI). This ... availability. Key job responsibilities * Design and implement a customer experience triage mechanism to identify and...and Account Executives) Basic Qualifications - 5+ years of program or project management experience - … more
- Amazon (Seattle, WA)
- …Kindle/Books Design and Research Studio seeks a talented, motivated Senior UX Program manager to lead our customer experience (CX) quality assurance ... experience before reaching our customers. As Senior UX Program Manager , you will oversee the day-to-day...responsibilities - Manage and optimize daily operations of the customer experience review process. - Coordinate and… more
- Amazon (Seattle, WA)
- Description Quality Program Manager - Customer Experience Organization Are You Ready to Shape the Future of Amazon's Pickup & Returns Experience ? Do ... data, and making processes work like a well-oiled machine? We're looking for a Quality Program Manager who can turn complex challenges into seamless customer … more
- Amazon (Seattle, WA)
- …looking for a strong Sr. program manager to re-shape next level customer experience on our stores. We expect the leader to design and implement policies, ... solutions * Set up mechanisms to track performance of customer returns metrics and goals, identify trends, measure the...priorities and investments Basic Qualifications - 5+ years of program or project management experience - … more
- Amazon (Seattle, WA)
- …of project/ program . Oversees all aspects of international expansion customer experience . Sets deadlines, assigns responsibilities, and monitors and ... promotes continuous improvement as a culture, is organized self-starter Program Manager to drive projects that have...in the definition of Projects and Programs to drive customer experience Excellence. This role would be… more
- Amazon (Seattle, WA)
- …(WWDE), we are seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer (VoC) Mechanism. You collaborate with ... both business and technical audiences. As a VoC Sr. Program Manager overseeing the VoC mechanism design,...a comprehensive VoC strategy aligned with the organization's overall customer experience goals and objectives. This involves… more
- Amazon (Seattle, WA)
- Description We are seeking an exceptional GTM Program Manager for the AWS Customer Success Center of Excellence (CS COE) to build and implement tactical ... cross-functional initiatives. You should have experience in customer journey mapping, playbook development, and program ...to senior leadership - 5+ years of relevant work experience in technical program management, customer… more
- Amazon (Seattle, WA)
- …Security's Customer Service Security (CSS) team is seeking an exceptional Technical Program Manager to join our organization. CSS is the first line of ... their data and/or cause them harm. As a Technical Program Manager on the CSS team, you...Basic Qualifications - 3+ years of technical product or program management experience - 3+ years of… more
- Amazon (Seattle, WA)
- …(ASCS) Global Concessions team is seeking an experienced Senior Program Manager , Concessions. The successful candidate will have experience leading complex ... look to drive cost improvements. They will also monitor customer experience for any critical changes and...you may need to flex and operate as a program manager one day, a product owner… more
- Amazon (Seattle, WA)
- …on minimizing the abuse of Amazon's return policies and ensuring a great customer experience . The team is seeking a Sr. Program Manager to be responsible ... Description Are you passionate about improving the customer experience ? Do you like to...scale, please apply! Basic Qualifications - 5+ years of program or project management experience - … more
- Amazon (Seattle, WA)
- …AWS Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to ... define a vision, roadmap and long-term direction for a program that is the flywheel for customer ...Work with key stakeholders across AWS to improve the customer experience and develop mechanisms that support… more
- Amazon (Seattle, WA)
- Description Amazon's Customer Service organization is seeking an experienced Senior Program Manager to join the Device, Digital & Alexa Support (D2AS) Team. ... sentiment, and drive defect elimination to improve the customer experience throughout the end-to-end customer...operational process defects. Basic Qualifications - 5+ years of program or project management experience - … more
- Amazon (Seattle, WA)
- …both domestically and internationally. A day in the life As a Program Manager for Run of Business in our Customer Engagement Technology team, your day ... efficiency? We're looking for you! We are seeking a Program Manager to join the Self Service...on generative AI. Basic Qualifications - 3+ years of program or project management experience - 3+… more
- Amazon (Seattle, WA)
- Description We are seeking Senior Program Manager - Data Foundations to lead complex data initiatives that transform how we support business customers. This role ... Experience (TPX) team develops and owns products that Customer Service-Business use to support Amazon Business (AB) Customers...solid Data foundations. Basic Qualifications - 5+ years of program or project management experience - … more
- Amazon (Seattle, WA)
- Description We are seeking an experienced Principal Program Manager to join the Worldwide Defect Elimination (WWDE) team within the larger Stores - Customer ... as well as deep dive and understand the associated customer experience . The role will support partner...of working cross functionally with tech and non-tech teams experience - 7+ years of program or… more