- TekSynap (Washington, DC)
- …to travel as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech ... Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer… more
- NuAxis Innovations (Washington, DC)
- …position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk /Service Desk Background + The ideal candidate for the ... **IT Service Desk Quality Assurance Manager ** Location **Washington,...QAM position, coming from a Help Desk /Service Desk background, should… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our IT team. If you are seeking a ... exceptional place to work. General Job Description The Service Desk Manager is responsible for the daily...and update training materials for employees, including user guides, help sheets, and FAQ lists. Qualifications + US Citizenship… more
- Marriott (Washington, DC)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and...globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by… more
- Koniag Government Services (Alexandria, VA)
- DAI Sr. Financial Help Desk Specialist (Secret) Alexandria, VA, USA Req #504 Tuesday, June 17, 2025 Koniag Data Solutions, LLC (KDS), a Koniag Government ... Services company, is seeking an experienced DAI Sr. Financial Help Desk Specialist with an active Secret Clearance to support KDS and our government customer in… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal ... Desk , providing support for computer systems, networks, applications, infrastructure, help - desk services, databases, and other technologies. + Identify,… more
- Maryland Department of Transportation (Baltimore City County, MD)
- Service Desk Manager (IT Assistant Director I) Salary...Three years of this experience must be in a Help Desk or Service Desk environment ... seeking an experienced IT professional to oversee its Service Desk , Mobile Device Management and Mobile Phone Management, and...etc.; + Manage the daily workload of the Service Desk and ensure technical issues are handled, prioritized, progressed,… more
- NTT America, Inc. (Washington, DC)
- …inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Help Desk Senior Analyst (Avaya Product) with Top Secret Clearance ... the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitors, logged, tracked, and resolved… more
- MPR Associates (Alexandria, VA)
- …exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, ... incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- TEKsystems (Washington, DC)
- TEKsystems is seeking IT individuals to provide hybrid (50% DC/remote) IT Help Desk Support to the United States House of Representatives . The opportunities are ... (* Experience with Mobile device Management Console (AirWatch, Apple Business Manager ) experience preferred but not required.) * One-year minimum experience… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10...+ Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +… more
- TekSynap (Fort Meade, MD)
- …with JIRA and Remedy ticketing systems + Experience with Microsoft System Center Configuration Manager (SCCM) + A problem solver who can get in, be given a project, ... determine a solution Location: Fort Meade/Columbia, MD **Overview** We are seekingaHelp Desk Support person to join our team supporting US CYBERCOM inColumbia,MD.… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the...direction when needed). Key job responsibilities As the Deal Desk Manager , KGS you will guide the… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Technician to support our USSS Network Operations and Security Center (NOSC) proposal. This position will ... **Qualifications** + Bachelor's with 2-5 years of IT Service Desk support experience (or commensurate experience) + Clearance Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- GovCIO (Washington, DC)
- …and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with excellent ... manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience. Current ITIL...can't do it alone. We need great people to help us do great things - for our customers,… more
- The Joint Chiropractic (Laurel, MD)
- …least one year of previous Sales Experience. + Participate in marketing/sales opportunities to help attract new patients into our clinics + Be able to prioritize and ... and visit packages + Keeping management apprised of member concerns and following manager 's policies, procedures and direction. + Willingness to learn and grow +… more
- Bilfinger Industrial Services Inc. (Linthicum, MD)
- …job portal (https://jobs.bilfinger.com/) only. Nearest Major Market:Baltimore Job Segment: Construction, Help Desk , Information Technology, Project Manager , ... client expectations. Our performance is what has helped, and continues to help forge strong partnerships, which are strengthened over time. Driven by integrity… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …in and will be responsible for managing the performance of a 24/7 enterprise Help Desk operation supporting a large organization of over 13,000 employees. The ... IT Customer Support Manager Job ID: 250534 Location: DC - L'Enfant...of relevant experience pertaining to this role in managing help desk /call center service desk … more
- TekSynap (Washington, DC)
- …for ourcustomer. The QA Manager willbe responsible forensuring that all help desk services meet or exceed client expectations and contractual obligations. ... + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality management… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a...questions, and requests. + Certifications: + HDI Support Center Manager or equivalent + Education: + Bachelor's degree in… more