- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets… more
- Dentons US LLP (Washington, DC)
- …of the Firm's technology goals and objectives + Assist with end user issues and service desk tickets where Level 3 support is required + Participate in outage ... from initiation to completion. + Installation of a middle tier application layer when required. + Provide third line...application process, please call our Talent Acquisition Specialist at + 1 314 259 5898 or contact us at ###@dentons.com._… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow… more
- Koniag Government Services (Washington, DC)
- …Tier 2 Help Desk Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop, laptop, and tablet computers, peripherals, ... LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- KeenLogic (Alexandria, VA)
- KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team ... when they call into or walk into the customer service center. The candidate shall be prepared to perform...basic workstation remediation) during the call. Where required the Tier I candidate will escalate to the Tier… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff....issues that cannot be resolved by Tier 1 help desk staff. + Simulate and… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …experience **US Citizenship Required:** Yes **Job Description:** GDIT is looking for a Service Desk Specialist who holds TS/SCI W/POLY for a full-time position, ... with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer...as many incidents during the first contact, or at Tier 1 . Efficiently escalates incidents to higher… more
- BAE Systems (Washington, DC)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards… more
- Koniag Government Services (Washington, DC)
- …Current CompTIA Security+ CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop hardware and software ... a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and...access control and security procedures + Process and track service requests using ITIL-based incident management + Support video… more
- GovCIO (Annapolis, MD)
- …a referral to this job (https://careers-govcio.icims.com/jobs/6891/ service - desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active...support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer ... off, and more. Arlluk Technology Solutions is seeking a Tier 1 Network Administrator to monitor our...and monitoring tools + Understanding of ITIL processes and service desk operations **Key Skills:** + Strong… more
- SAIC (Washington, DC)
- …internal staff. + As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of ... DC customer Site** **Responsibilities:** + Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self- service… more
- Amentum (Washington, DC)
- …and parental leave. **Minimum Requirements:** + At least 5 years of experience providing desk side and/or service desk IT support, specializing in ... forward to supporting our customers professionally. **Responsibilities:** + Provide Tier 3 IT desk side and/or call...Utilize ServiceNow to create, update, and close incident and service requests + Assist with configuration and support for… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …day-to-day administration and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... requests procedures and utilize ServiceNow. Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. Be available for on-call 24x7x365 ongoing… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …all of the client\/server\/storage\/network devices, mobile devices, etc.<\/span><\/span><\/span><\/span> <\/li>\n + Provides Tier 1 (Help Desk ) and Tier ... troubleshooting and maintenance of IT systems.<\/span><\/span><\/span><\/span> <\/span><\/li>\n + Provide Tier 1 (Help Desk ) problem identification,… more
