- GovCIO (Arlington, VA)
- …GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. This ... etc Preferred Skills and Experience + ServiceNow experience a plus + Experience with Tier 3 Help Desk Support + Strong experience working closely with… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop...PM21 Requirements + Active security clearance. + Minimum three ( 3 ) years of overall IT experience, and at least two ... Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop Specialist shall support the HR … more
- Information Technology Strategies (Washington, DC)
- …GED + Must have 3 + years of experience in a related field (technical support, help desk support, call center, or etc.). + Must be available to work night, ... the United States. We are currently seeking a Jr. Tier 2 Help Support Specialist to work...have a BA or BS degree + Must have 3 + years of experience in federal privacy compliance. +… more
- CACI International (Arlington, VA)
- …integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. ... overall Tier II team and directly manage Tier II help desk professionals....in IT, Business, or related discipline + At least 3 - 5 years of directly related experience +… more
- General Dynamics Information Technology (Rosslyn, VA)
- …Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Job Family:** Help Desk **Skills:** Help Desk Management,Information ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help ..., guaranteeing timely and effective customer service. + Oversees Tier 2 and Tier 3 … more
- CACI International (Bethesda, MD)
- …service and/or identify and correct core problem + Providing Tier 1-4 support: + Tier 1 basic help desk resolution and service delivery. + Tier ... Help Desk Specialist SME Job Category:... Help Desk Specialist SME Job Category: Information Technology Time... 2 in-depth technical support. + Tier 3 expert product and service support. + Tier… more
- Leidos (Washington, DC)
- …Associate opportunity supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical support ... and updated information to maintain the Help Desk SOPs and Training manuals for Tier ...Requirements: + An Associate's degree and a minimum of 3 + year experience. Additional years of experience and/or relevant… more
- COMSO, Inc (Fort Meade, MD)
- …365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing ... communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests received via...ACTIVE SECURITY CLEARANCE: TS/SCI w/ POLYGRAPH REQUIRED + Three ( 3 ) years of Help Desk … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- MSys Inc. (Hanover, MD)
- …term project initial PO for 1 year with multiyear extensions Onsite need 3 verifiable references. Service Desk and Desktop/Field Support TO Contractor Personnel ... Job summary: Title: Service Desk and Desktop/Field Support - Onsite Location: Hanover,...shall have at least three ( 3 ) years experience in each of the following: +… more
- Koniag Government Services (Silver Spring, MD)
- …limited to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - ... a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and...10 or later operating system training certificate required. + 3 + years of experience working with and troubleshooting Windows… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team in the ... internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their...resolution of complex issues with remote staff and internal Tier 3 Technicians. **Basic Qualifications:** + 2… more
- Stratus Solutions (Linthicum Heights, MD)
- …to fulfill their true potential. A day in the life: Provides 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support. Provides phone and ... Active TS/SCI w/ Polygraph Clearance * Five(5) years of Help Desk experience with a Bachelor's Degree...401k Immediate Vesting. Company matches 100% of the first 3 % contributed and 50% of the next 2% contributed.… more
- Farfield Systems (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... additional SA experience may be substituted for a bachelors degree. 3 . DoD 8570 compliance with Information Assurance Technical (IAT),...for implementation, troubleshooting and maintenance of IT systems2. Provide Tier 1 ( Help Desk ) problem… more
- ARSIEM (Annapolis Junction, MD)
- …operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 ... work with. ARSIEM is looking for a System Administrator 3 . This position will support one of our...implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem… more
- Jacobs (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems.… more
- Farfield Systems (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems… more
- RTX Corporation (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 ( Help Desk ) problem identification, diagnosis, and resolution of… more
- ARSIEM (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems… more
- Jacobs (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... + Provide assistance to users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more