- Tyto Athene (Annapolis Junction, MD)
- **Description** Tyto Athene is searching for a ** Tier 3 Unified Communications/Audio Visual Engineer** to provide expert-level engineering, troubleshooting, and ... lifecycle support for enterprise Unified Communications (UC) and Audio Visual Multi-Media (AVMM) systems. The Tier 3 Engineer will serve as a senior… more
- Dentons US LLP (Washington, DC)
- …objectives + Assist with end user issues and service desk tickets where Level 3 support is required + Participate in outage calls where Enterprise Applications ... the execution of tactical and strategic projects in direct support of core business functions. The successful candidate will...from initiation to completion. + Installation of a middle tier application layer when required. + Provide third line… more
- Amentum (Washington, DC)
- Amentum is seeking a ** Tier 3 IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team members ... manage as a premier government contractor. You enjoy providing Tier 3 support while multitasking...**Responsibilities:** + Provide Tier 3 IT desk side and/or call center support … more
- IT Veterans (Annapolis Junction, MD)
- …Visual Engineer Annapolis Junction, MD IT Veterans is seeking a Tier 3 Unified Communications/Audio Visual Engineer to provide expert-level engineering, ... Tier 3 Unified Communications/Audio Visual Engineer...troubleshooting, and lifecycle support for enterprise Unified Communications (UC) and Audio Visual… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support...and reporting. This may include working directly with other IT resources and teams responsible for remediation + Experience… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …is expanded knowledge and skill sets, ultimately reducing the number of tickets that require Tier 3 support + Improve upon existing Support documentation ... Title: Application Support Engineer ( Tier 3 ) Reporting to: VP, Managed Services & Support Location: Remote Primary Working Hours: 3rd shift, specific… more
- CACI International (Annapolis Junction, MD)
- Network Engineer Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... **Opportunity:** Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week...and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support … more
- Koniag Government Services (Washington, DC)
- …monitoring **Preferred Qualifications** + 0- 3 years of experience in a similar IT support role + Experience with help desk ticketing systems, preferably ... LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support ...days of start + Experience in customer service and IT support principles and methods + Proficiency… more
- GovCIO (Annapolis, MD)
- …system. **Escalate complex problems:** + Report significant or recurring issues to higher-level support teams ( Tier 3 or higher). **Maintain systems and ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7100/shift-2- tier -2- support /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-7100_ **Category** _Information… more
- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Computer Hardware,Hardware Troubleshooting,Troubleshooting **Experience:** ... Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).… more
- GovCIO (Alexandria, VA)
- …escalation point for complex incidents, bridging the gap between front-line Tier 1 support and Tier 3 engineering teams. This role demands high-level ... **Overview** GovCIO is currently hiring aSenior IT Support Help Desk Specialistto join...and core enterprise systems that cannot be resolved by Tier 1 staff. + Lead advanced troubleshooting efforts for… more
- TekSynap (Arlington, VA)
- …tickets, andassistingwith onboarding and adoption of IT tools. **RESPONSIBILITIES** + Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. + Manage ... or related. + 3 + years helpdesk or IT service support experience. + Proficiencywith ITSM...**COMPETENCIES** + Helpdesk / ITSM systems (ServiceNow, Remedy) + Tier 1/2 troubleshooting (Windows, Linux, networks) + Customer service… more
- Synergy ECP (Annapolis Junction, MD)
- … Field Support Specialist to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, ... IT Field Support Specialist Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD+USA) Description SynergyECP has an opening for an IT… more
- Marriott (Bethesda, MD)
- …and inventory of all hardware assets + Coordinate escalation of issues across Tier 3 and Tier 4 Corporate IT resources to ensure resolution + Collaborate ... for technical processes and project-specific requirements + Handle PC support escalations from Tier 1 (Atos) to...Tier 2 resources (local IT , Corporate IT , and Network Services) + Provide support … more
- Cinteot (Annapolis Junction, MD)
- …The Hardware Technician ( IT Field Support Specialist 2) provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, ... IT Field Support Specialist 2 Description:...including the use of ticketing systems and documentation + Support network upgrade projects or initiatives + Support… more
- TekSynap (Washington, DC)
- …IT Engineer III to join our team supporting Joint Service Provider Infrastructure Support in Arlington, VA. The OIT's IT Operations team (ITOPS) maintains and ... and Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support , incident management, and trouble resolution… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems.<\/span><\/span><\/span><\/span> <\/span><\/li>\n + Provide Tier 1 (Help ... any processes related to these systems.<\/span><\/span><\/span><\/span> <\/span><\/li>\n + Provides support to IT systems including day\-to\-day operations,… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …delivery and operational support + Providing analysis and recommendations in support of the resolution of IT -related problems; executing the recommendations ... partnership with the government to plan and deploy complex, IT -enabled and mission essential capabilities. It is our goal...assist in the direction and management of program's executive support group. The candidate must reference their ability and… more
- Nightwing (Annapolis Junction, MD)
- …capabilities: Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, ... infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations,...systems. Provide assistance to users in accessing and using IT systems. Provide Tier 1 (Help Desk)… more
