- Towne Park (Boston, MA)
- …processes for providing exemplary customer service . This includes customer needs assessment, meeting quality standards for services, and evaluation of ... for guest relations and empowers associates to provide excellent customer service . May perform guest/patient service...bell services, and door services, as needed to achieve quality and service levels based on the… more
- Commonwealth Care Alliance (Boston, MA)
- …Cross-Functional Collaboration - Work closely with network contracting, credentialing, claims, IT, customer service , compliance, and quality teams to address ... resolution processes align with regulatory requirements and organizational standards for service quality and responsiveness. Provider education - Collaborate… more
- Terumo Medical Corporation (Boston, MA)
- …Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high- quality medical devices used in a broad range of applications for ... programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation;… more
- Red River (Boston, MA)
- …to ensure a successful deployment. + Provide training and support to customer 'send-users, IT teams, and stakeholders on how to effectively utilize Microsoft 365 ... projects simultaneously, ensuring adherence to project timelines, budgets, and quality standards. Coordinate with cross-functional teams, communicate project progress,… more
- Prysmian (Taunton, MA)
- …implement a unified quality strategy across all plants. + Align quality goals with corporate objectives and customer expectations. + Lead cross-functional ... relevant quality standards. + Ensure all plants comply with regulatory, customer , and internal quality requirements. + Lead audits (internal, customer… more
- DataRobot (Boston, MA)
- …Effective communication. + Operational excellency to continuously define and improve SLA ( Service Level Agreement) working backward from customer experience for ... We are the internal equivalent of a hyperscale cloud provider's core compute service , obsessed with performance, efficiency, and enabling the future of AI. As a… more
- Skanska (Boston, MA)
- …society. Skanska's values -Be Better Together, Act Ethically and Transparently, Commit to Customer and Care for Life-are deeply engrained in how we work, which is ... construction and project delivery expertise translates directly into maximum savings and quality . The Field Representative - SIS is responsible for field operations… more
- Red River (Lexington, MA)
- …budgets and financial performance + Identify cost-saving opportunities without compromising service quality + Maintain fiscal discipline and accountability 7. ... best practices + Maintain SOPs and ensure regulatory compliance + Champion quality and operational efficiency across service functions 5. **Project Management**… more
- Prysmian (Taunton, MA)
- …+ 3 Medical Options + 3 Dental Options + 3 Vision Options + Parental Leave Policy + Pet Insurance + Auto & Home Discounts + Accident Insurance + Critical Illness ... in English. + Willingness to work in a team and participate in safety, quality , and production improvement activities. + Willingness to work overtime during the week… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
- Walgreens (Weymouth, MA)
- …questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive ... and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen...knowledge of store systems and store equipment. + Provides customer service in the photo area, including… more
- Highmark Health (Boston, MA)
- …with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve ... the issue at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering … more
- Sharecare (Somerville, MA)
- …**Job Summary:** This position assists incoming callers with requests and provides great customer service . An upbeat, patient-centered attitude is a must! Our ... supporting each individual through the lens of their personal health and making high- quality care more accessible and affordable for everyone. To learn more, visit… more
- Humana (Boston, MA)
- …the ability to obtain within 75-90 days of start date + Prior experience in Telesales, Customer Service and/or Quality Assurance + 1 or more years of ... understands that while great products are important, it's the quality of our service that truly defines...Outsourcing Partners (BPO), Partner Call Centers (Brokerage), and the Customer Success Team (CST). Prior to supporting agents, CQP2… more
- State of Massachusetts (Boston, MA)
- …Saturdays. *Detailed Job Responsibilities* * Manage daily operational functions and staff of Customer Service Center. This includes but is not limited to ... Beyond day-to-day oversight, the Leader is responsible for maintaining quality standards at the facility, including a safe working...ensuring Customer Service Reps (CSRs) provide error free… more
- Medtronic (Newton, MA)
- …IEC 62304, and ISO 13485. + Serve as a member of the extended quality team for operating system and service /manufacturing tooling software releases across the ... , Mounds View, MN, or Newton, MA office* Join Medtronic as a **Software Quality Engineer II** and be at the forefront of transforming lives through advanced medical… more
- GE Aerospace (Boston, MA)
- …analysis investigations, and more + Impacts the team's ability to achieve service , quality , and timeliness of objectives + Demonstrates specialized depth ... our pride and purpose that affects the lives of millions around the world! The Quality Team Leader for Nacelles & Non-Destructive Evalution will lead a team of … more
- The Alpha Group (Norwood, MA)
- …has worked with The Alpha Group in various roles. Using her background in customer service and administrative support Laura makes clients and candidates feel ... QUALITY INSPECTOR NORWOOD , MA 02062 US Posted:...Monday-Friday Pay Rate: $18.00-$21.00/hr Job Requirements It is the policy of The Alpha Group, Inc. To recruit, hire,… more
- National Safety Council (Boston, MA)
- …Microsoft Outlook, Excel, Word, and Powerpoint + At least 2 years of relevant customer service or call center experience preferred + Requires prolonged sitting. ... Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly while maintaining… more
- MongoDB (Boston, MA)
- …+ Customer -focused mindset with a commitment to delivering exceptional service and building long-term relationships with key accounts + Ability to navigate ... MongoDB products and features like vector search, and the retention of the customer 's MongoDB install base.While doing so, this role will direct multiple, post-sale… more
