- Posh AI (Boston, MA)
- …: You are the strategic driver of the Knowledge Management System-its roadmap, success metrics, and long-term evolution. Define the Vision : Set the direction for ... Shape Strategy & Roadmap : Align roadmap priorities with company goals, customer needs, and technical constraints. Clearly communicate and defend trade-offs and… more
- Clean Harbors (Norwell, MA)
- **Safety-Kleen** in **Norwell, MA** is looking for a ** Customer Success Agent ** to join their safety conscious team! The Customer Success Agent ... including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles,… more
- Hilton (Boston, MA)
- A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver ... **What will I be doing?** As a Guest Services Agent , you would be responsible for greeting and registering...Today, Hilton remains a beacon of innovation, quality, and success \. This continued leadership is the result of our… more
- Wayfair (Boston, MA)
- …mission to be "better than best in class." We focus on optimizing both customer and agent experiences through continuous improvements in people, process, policy, ... teams to design and implement initiatives that improve both customer and agent experiences. + Lead and...customer experience in a high-growth environment, with proven success in delivering results with agility. + Demonstrated ability… more
- Deloitte (Boston, MA)
- …innovation, and helping make a significant impact on our clients' success . You'll work alongside talented professionals reimagining and re-engineering operations and ... + Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering… more
- Deloitte (Boston, MA)
- …innovation, and helping make a significant impact on our clients' success . You'll work alongside talented professionals reimagining and re-engineering operations and ... + Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering… more
- Wayfair (Boston, MA)
- …mission to be "better than best in class." We focus on optimizing both customer and agent experiences through continuous improvements in people, process, policy, ... and beyond Service, making collaboration a cornerstone of our success . If you're excited about driving business impact, working...modeling and analysis. + Conduct deep dives to identify customer and agent pain points and uncover… more
- Amazon (Boston, MA)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- PagerDuty (Boston, MA)
- …a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources ... products to optimize business outcomes. + Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on… more
- Wayfair (Boston, MA)
- …using platforms like Gemini and OpenAI to power intelligent automation and enhance customer and agent workflows. + Collaborate with product, platform, and data ... (SCIT) team is building a next-gen workflow platform covering use-cases such as agent auto-pilot (Gen AI driven virtual assistant), co-pilot and UX workflows and… more
- ServiceNow, Inc. (Boston, MA)
- … customer engagement. This is a chance to make a direct impact on lighthouse customer success and help establish the future of the CRM category. FD21 **Work ... Configure and implement workflows across lead-to-cash, CPQ/CLM, order management, customer service, field service, and AI agent ...CSSA) and contributes to reusable assets and accelerators. + ** Success in this Role Looks Like** + You deliver… more
- Navient (Boston, MA)
- …response (IVR) systems. + Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross-functional ... together! **The Contact Center Engineer position will report to the Director, Customer Experience.** **As the Contact Center Engineer, you will:** + Oversee the… more
- Navient (Boston, MA)
- …and empathy for front-line users who rely on efficient tools to drive customer success . + Demonstrated success in platform thinking-architecting scalable ... to Earnest's long-term investment in building a unified, scalable infrastructure for customer engagement, lead management, and agent enablement. This is an… more
- USG Insurance Services, Inc. (Boston, MA)
- …The Role Itself In this role, you will engage directly with our primary customer , the independent Property and Casualty Retail Agent . Acting as a representative ... Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network… more
- Wolters Kluwer (Waltham, MA)
- …, this role will serve as a senior technical leader, change agent , and cultural influencer responsible for driving innovation, alignment, and consistency in ... to the teams that build and maintain these platforms. + **Change Agent and Influencer** + Cultivate a strong engineering culture around automation, observability,… more
- Baylor Scott & White Health (Boston, MA)
- …relevance, accuracy, and completion. Inform prompt design, model fine-tuning needs, and agent orchestration logic. * Champion customer empathy: Deeply understand ... across digital and physical touchpoints. Leverage that insight to improve AI agent capabilities and task completion. * Test and validate hypotheses: Design A/B… more
- CBRE (Boston, MA)
- …and disposition of surplus space through subleasing. + Act as landlord/seller agent and tenant/buyer agent for high-profile clients. Review business terms ... to adopt a different point of view. + Impact the achievement of customer , operational, project, or service objectives across multi-discipline teams. Work is guided… more
- Cardinal Health (Boston, MA)
- …us to deliver best-in-class solutions-driving brand and patient markers of success . We're continuously integrating advanced and emerging technologies to streamline ... solutions using standard procedures. Engages with inter-organizational and outside customer contacts on routine matters. Responsible for monitoring incoming and… more
- TD Bank (West Roxbury, MA)
- …cash drawers/stations/balances out cash drawer and TCR + Follows policy and procedure for Customer Authentication + Acts as Dual Control agent when required + ... multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on...+ Collaborates with team members in contributing to the success of the team and organization + Partners as… more
- Amazon (Boston, MA)
- …team interacts with leading companies and believes that world-class support is critical to customer success . AWS Support also partners with a global list of ... role, you will focus on marketing Nova models and agent development services. You will shape the strategy and...product team to influence roadmap based on market and customer insights - Work effectively across AWS with groups… more
