- ASM Research, An Accenture Federal Services Company (Nashville, TN)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Fresenius Medical Center (Franklin, TN)
- …in applicable systems as required. + Serve as the primary point of contact for patients and/or healthcare providers to ensure the facilitation of diverse customer ... customer service orders in a timely and accurate manner. + Serve as an SME by providing support to additional staff, cross-divisional teams and customers in the… more