- Confluent (Boston, MA)
- …One Team. One Data Streaming Platform. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted ... Sales, Product, Services, Support and Training teams to drive technical success . + Identify customer ...present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior… more
- MongoDB (Boston, MA)
- …and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and ... candidate will have** + 7+ years experience working in Customer Success , Account Management, Client Services or...or with another internal MongoDB team members, advising the customer on strategies to optimize their technical … more
- Unity Technologies (Boston, MA)
- **Remote, USA** ** Senior Software Development Consultant, Customer Success Consulting** Location Remote, USA Department Engineering Requisition ID ... JOBREQ-2514484 **Role description** **The opportunity** The Unity Customer Success Consulting team is a group...is a group of highly skilled Software Developers and Technical Artists with deep expertise in the Unity platform,… more
- Acxiom (Boston, MA)
- The Consultant - Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success , ensuring ... work, and measurement templates and tools **QUALIFICATIONS** Required + 2-4 years of Customer Success or Account Management experience in client-facing roles in… more
- Confluent (Boston, MA)
- …Program by the Department of Defense. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted ... Sales, Product, Services, Support and Training teams to drive technical success . + Identify customer ...present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior… more
- Autodesk (Boston, MA)
- …team of 100+ employees responsible for Consulting Delivery, and contribute to overall customer success and adoption + Develop and execute against regional ... of >$80M, and successful adoption of Autodesk solutions + Engage with senior customer executives to demonstrate Autodesk thought leadership, cocreate strategic… more
- Lumen (Boston, MA)
- …the world and shape the future. **The Role** We are seeking an exceptional Senior Lead Technical Product Marketing Manager to join our elite Marketing team ... Act as an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate… more
- Amazon (Boston, MA)
- Description We are seeking an exceptional Senior Product Manager Technical to join our Alexa AI Product team, where you will be at the forefront of ... with world-class scientists, engineers, and cross-functional teams to translate complex technical capabilities into delightful customer experiences. The position… more
- Chewy (Boston, MA)
- **Our Opportunity:** The HR Systems & Solutions team is seeking an experienced ** Senior Technical Program Manager (TPM)** to join the Service Delivery ... This is a highly visible position that calls for creativity, analytical capabilities, technical proficiency, and the skill to persuade individuals at every level of… more
- DataRobot (Boston, MA)
- …high-impact post-sales technical engagement. As a key member of the Customer Success leadership team, the VP partners cross-functionally with Account ... + Lead the evolution of AI Technical Success to support new product offerings, emerging customer...and scale a multi-regional team of AISMs (I-III) and senior managers, fostering a culture of accountability, innovation, and… more
- Coinbase (Boston, MA)
- …patterns and is able to sustain Critical User Journey performance in alignment with customer demand. *What you'll be doing (ie. job duties):* * Drive the strategy ... across cloud, networking, storage, and compute platforms, driving highly technical and cross-functional outcomes * Partner cross-functionally with engineering,… more
- Wayfair (Boston, MA)
- …offered may vary depending on location, job-related knowledge, skills, and experience. Senior Analyst, Journey Optimization At Wayfair, we care deeply about our ... customers. Our award-winning Customer Service (CS) team combines cutting-edge technology with genuine...and beyond Service, making collaboration a cornerstone of our success . If you're excited about driving business impact, working… more
- Proofpoint (Boston, MA)
- …college degree in a business area, technical area or equivalent + Demonstrate customer success principles and the rationale for the related behavior + Must ... our growing field services team. The mission of the Customer Success Manager is to ensure that...a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical … more
- MongoDB (Boston, MA)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... multiple, post-sale delivery resources dedicated to servicing our strategic customer including but not limited to ( Technical ...with 1-2 years of management experience, preferably in a customer success or account management capacity +… more
- Amazon (Boston, MA)
- …AWS Partner Network. - Leverage your deep expertise in business applications and customer experience to influence senior business leadership at partners. - Draw ... AWS well with partners and customers. - The ability to drive productive discussions with senior business and technical personnel. - A broad and deep technical… more
- UKG (Boston, MA)
- …Gainsight and CRM experience, including understanding of several of the following Customer Success and Renewals processes: subscription management, customer ... decisions you make, and the care you show a customer all add up to real impact. Today, tens...key role in transforming our enterprise systems landscape. The Senior Manager, GTM Product Leader will be a transformational… more
- Middlesex Savings (Walpole, MA)
- …a commitment to the success of the Bank and of their team. The Senior Banker I promotes strong customer relationships as follows: conducts a wide array of ... basic service recovery, processing fraud claims, and complex business accounts, among other technical and people skills. The Senior Banker I supports the branch… more
- Amazon (Boston, MA)
- …Proven ability to establish technical credibility with engineering teams and senior technical decision-makers * Has led teams and/or engagements utilizing ... (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and...bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer … more
- Cole-Parmer (Franklin, MA)
- …as well as partnering with internal teams to ensure final product exceeds customer expectations. The Senior Product Manager will be responsible for driving ... Job Title: Senior Product Manager, Job Title: Senior ...competitive portfolio of products that outperforms competition and exceeds customer expectations. This role will leverage market and … more
- Medtronic (Boston, MA)
- …for and barriers to improving regional performance. You will serve as the customer and field technical resource in CAS. Providing expertise and leadership ... complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical… more