- Pfizer (Cambridge, MA)
- …with very complex but different distribution and provider cost recovery dynamics. The Director , Oncology Customer & Channel Management will be a key member ... in support of the full portfolio of products. The Director , Oncology Customer & Channel Management will...program . We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and… more
- Rhythm Pharmaceuticals (Boston, MA)
- …together. Opportunity Overview Reporting to the Head of Business Insights and Analytics, the Director of Customer & Market Insights is responsible for all market ... through ongoing situational assessment and understanding of market dynamics, customer needs, and competitor activities. The incumbent will collaborate through… more
- Rocket Software (Boston, MA)
- …truly BELIEVE in what they're doing!** **Job Description Summary:** As the Senior Director Services Strategy, Customer Solutions Engineering (CSE), you will be a ... strategic partner to the Vice President, Customer Solutions Engineering in shaping the transformation of Rocket's...helping to lead and execute key initiatives. The Senior Director will assist in developing near and long-term organizational… more
- CVS Health (Woonsocket, RI)
- … customer pain points, and surprise and delight our consumers. The Director of Customer Experience (CX) Measurement - Caremark/Specialty/Client reports to the ... Executive Director of Customer Experience (CX) Measurement and...through the ownership of our CX measurement and analytic programs . This role has management responsibility over high performing… more
- Massachusetts Port Authority (East Boston, MA)
- Customer Service Assistant Director Print (https://www.governmentjobs.com/careers/massport/jobs/newprint/4512088) Apply Customer Service Assistant ... growth and prosperity of our region. ABOUT YOU As Customer Service Assistant Director , you excel in...program for federal student loans * Professional development programs * Mentorship program * Adoption assistance… more
- Harvard University (Cambridge, MA)
- …Position Description:Duties and Responsibilities (Continued) + In collaboration with the Director , implements and continually refines programs for training new ... on environmental health and safety compliance, effective "green" cleaning procedures and customer service skills. Provides support to the Director in managing… more
- Dynatrace (Waltham, MA)
- …+ Proficient in developing and delivering compelling executive customer engagement programs with ability to articulate program impact. + Excellent project ... on our customers' success, and we are on a mission to grow strategic customer programs . In this newly created role, you will lead the effort to create… more
- EPAM Systems (Boston, MA)
- …to the Salesforce practice. This role involves managing a portfolio of programs and projects to ensure successful delivery, alignment with organizational goals, and ... + Leadership and Team Management: + Lead, mentor, and manage a team of customer success professionals, project managers and other PMO staff + Foster a collaborative… more
- CODAMETRIX (Boston, MA)
- …objectives related to customer experience + Develop and maintain analytical customer programs that generate actionable reports in collaboration with the ... within the Professional Services department. Reporting to the Executive Director of Customer Success, the ideal candidate...+ Learning: All new hires complete our 7-week Fellowship program to learn about each of our departments. +… more
- State of Massachusetts (Boston, MA)
- …to the Executive Director as necessary. In addition, the Assistant Executive Director also oversees the customer service interactions of the Unit staff and ... licenses; and licenses for various other regulated activities and programs . The mission of the Unit is to timely...process the renewal of qualified licensees. The Assistant Executive Director assists the Executive Director in the… more
- SHI (Boston, MA)
- …investment in our ITAM programs . The position reports to the Manager - ITAM Customer Success and ultimately to the Director of ITAM Customer Success. The ... **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for...principal point-of-contact for an allocated set of SHI key customer accounts. Critical to success in the position will… more
- Pine Street Inn (Boston, MA)
- …projects, inspections, and emergency issues to ensure a high level of customer satisfaction. The Associate Director of Facilities Supportive Housing ensures ... Associate Director of Facilities Supportive Housing Department: Facilities &...the status of projects in their area to ensure customer satisfaction. Develop a weekly measurable standard to ensure… more
- Massachusetts Institute of Technology (Cambridge, MA)
- …respectful and professional environment; ability to build relationships with and respond to client/ customer , faculty and program director needs; and ability ... required to ensure the quality and integrity of online program delivery. Will serve as point of resource for...digital platforms in a rapidly expanding digital portfolio of programs ; partner regularly with the senior associate director… more
- AireSpring (Boston, MA)
- …the usability and aesthetics and effectiveness of this revolutionary, industry leading customer -facing platform. The Director , MSEs successfully leads a team ... and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring..."Best in Show," "Best Telecom Deal" and "Top Channel Program "." We combine incredible growth with the stability of… more
- Envista Holdings Corporation (Boston, MA)
- …to achieve the company objectives of sales growth, profitability, product utilization, and customer loyalty. The Sr. Director of Marketing will lead the end ... **Job Description:** **JOB SUMMARY** : The **Ormco** **Sr. Director of Marketing** will be responsible for developing and executing a clearly defined marketing… more
- Publicis Groupe (Boston, MA)
- …stakeholders. + Passion for innovation, continuous improvement, and delivering exceptional customer experiences. The Managing Director , Platform Delivery and ... seeking an experienced and dynamic professional to fill the position of Managing Director , Platform Delivery and Operations. As the MD of Platform Delivery and… more
- Cengage Group (Boston, MA)
- …every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . ** Director , Technical Product Owner Marketing** The Customer ... bring their authentic selves to work. We achieve these priorities through inclusive programs , benefits, and initiatives that are integrated into the fabric of how we… more
- Wolters Kluwer (Boston, MA)
- …to effectively coordinate team activities. In this role, you will report to the Director , Customer Service Operations and work from your remote home office. ... efficiency, and produce better business outcomes. As the **Senior Project and Program Manager,** you will be managing numerous concurrent projects to help the… more
- Navient (Boston, MA)
- …students pay less. **The Contact Center Engineer position will report to the Director , Customer Experience.** **As the Contact Center Engineer, you will:** + ... + Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross-functional stakeholders (eg, customer … more
- Beth Israel Lahey Health (Boston, MA)
- …you're making a difference in people's lives.** Under the direction of the Executive Director of Sponsored Programs Administration (SPA), the Director of ... for functional area. May make recommendations for department policies, practices and programs . Manager or Director provides broad guidance and overall direction.… more