- IQVIA (Raleigh, NC)
- …with our client, a leading global device manufacturing company, we are actively searching for Call Center Agent to deliver on our commitment to serve ... patients. **Responsibilities:** . Conduct in/outbound calls to notify potentially affected facilities. . Maintain appropriate level of confidentiality and a high level of professionalism. . Adhere to provided script and messaging protocols. . Data entry and… more
- Humana (Raleigh, NC)
- …South Dakota. Connectivity requirements are detailed below. **Preferred Qualifications** + Prior call center experience + Prior success in Medicare Product Sales ... our caring community and help us put health first** The Customer Success Agent is responsible for member retention through active engagement with high-risk members.… more
- WTW (Raleigh, NC)
- …with consumers to help them obtain new policies. This position works in a call center setting and reports to the Performance Manager. **Responsibilities:** * ... Professional & Fun Culture * Full Benefits The Sales Agent typically holds Health and/or Medicare Supplement insurance license...year of sales experience preferred * One year of call center experience preferred **Position Type/Expected Hours… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- Pearl Interactive Network (Raleigh, NC)
- …procedures (SOPs) to improve efficiency and customer satisfaction. + Monitor and manage call center performance metrics, including response times, call ... programs to ensure high customer service standards. + Conduct call monitoring, agent evaluations, and feedback sessions...or a similar role. + Proven expertise in contact center performance measures, quality assurance, call routing,… more
- Cardinal Health (Raleigh, NC)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Sharecare (Raleigh, NC)
- …chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / ... enrolled in coaching, but do not have a scheduled call + Coordinate delivery of services and care with...service role preferred + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency… more
- Zurich NA (Raleigh, NC)
- …Experience with Microsoft Office Preferred Qualifications: + Minimum of 6 months of call center experience + Proven ability to multitask across multiple ... inquiries from customers. + Enter inquiry data into tracking system. + Prepare Agent Broker Referrals to prospective customers (identify and provide a list of four… more
- Rocket Software (Raleigh, NC)
- …Client Usage + IMS: KIPGBL*, ATF Trace, DEXAN, Epilog, RTA, etc. + JVM: Health Center Agent usage + Networking: NMIs, PMI Exit, CSA Tracking, and SNMP ... If you need special assistance or an accommodation while seeking employment, please call : ### or send an email to ###@rocketsoftware.com. We will make a… more