- Pearson (Raleigh, NC)
- **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary** **:** At Pearson, we're committed to a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...**:** The Service Desk Tech 1, School Technical Support is an hourly position with… more
- Concentrix (Raleigh, NC)
- …and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as...Agent (Remote) role include: + 1 + years of customer service experience + Active resident license… more
- CHS Inc. (Raleigh, NC)
- …as assigned. **Minimum Qualifications (required)** + 2+ years of experience in Customer Service and Technical Support + High School diploma or GED ... the champion to bridge customers with Account Managers, Supply and Logistics. The customer service representative is responsible for the successful execution and… more
- Danfoss (Raleigh, NC)
- …build brand awareness. + Work closely with internal teams, including marketing, customer service , and technical support , to ensure a seamless customer ... including plant managers, engineers, and procurement professionals. + Provide technical expertise and consultative solutions to customers on Danfoss VFD… more
- Confluent (Raleigh, NC)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Medtronic (Raleigh, NC)
- …equivalent required. + 4 years of technical , clinical field service , technical internship or clinical customer support experience. **Nice to Have** + ... clinical teams. The FSE is also responsible for the technical assessment, installation, support , servicing, maintenance, and... sites. The FSE works closely with the Field Service and Technical Service teams… more
- CAI (Raleigh, NC)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more
- Lenovo (Morrisville, NC)
- …you to apply for this exciting opportunity as a Premier Technical Support Specialist within our Solutions and Service Group at Lenovo! In compliance ... Premier Technical Support Specialist - Bilingual (English/French...Manage case workload and backlog to ensure compliance with Customer Service Level Agreements (SLAs) **Basic Requirements:**… more
- Rogers Corporation (Raleigh, NC)
- … customer support experience. Working with sales, customer service , and quality departments, this position utilizes technical acumen and interpersonal ... Technical Service Engineer Location: Remote, US...to 50% travel required. **Essential Functions:** + Provide timely technical support and troubleshooting guidance to help… more
- Xylem (Morrisville, NC)
- …innovative and sustainable solutions. **The Role:** Sensus, a Xylem brand, seeks to hire a ** Technical Support Engineer** who will be part of the Technical ... Services group that provides AMI/AMR software/hardware and technical support for the three main utility markets (electric/gas/water) in North America served by… more
- iCIMS (Raleigh, NC)
- **Job Overview** The SVP of Customer Support will lead our global Technical Support , Customer Training, and Community teams with a mandate to deliver ... digital experiences. + Monitor and optimize key metrics including customer effort, resolution time, self- service adoption, case...+ 15+ years of progressive leadership experience in global customer support or technical services… more
- Rocket Software (Raleigh, NC)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership ... team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep...work + Strong communication and problem-solving skills + Strong customer service skills in interacting with both… more
- Fox Rothschild LLP (Raleigh, NC)
- **Description** As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail ... effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note...Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm… more
- SHI (Raleigh, NC)
- …customers in Managed Services + Service desk or other related technical support experience + Foundational, Associate, and Advanced certifications in related ... of the SHI Complete platforms and acts as the customer 's primary point of contact for all non- support...customer and market demands **Required Skills** + Excellent customer service and conflict resolution skills +… more
- SHI (Raleigh, NC)
- …ideas and information, and can adapt communication style to the audience. + Customer Service : Can identify customer needs, propose suitable solutions, ... SHI's Managed Services (Microsoft Azure) and acts as the customer 's primary point of contact for all non- support...SHI's Managed Services portfolio. The Sr. TAM maintains a technical understanding of the customer 's environment to… more
- Red Hat (Raleigh, NC)
- …At the same time, you'll work closely with our engineering, R&D, product management, and technical support teams to debug, test, and resolve issues. As a PTAM, ... just "break-fix" solutions. Partners get industry-leading resources that enable their technical solutions and customer -facing services to run efficiently, so… more
- Lumen (Raleigh, NC)
- …an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in ... and demonstrations. **Cross-Functional Collaboration:** Work closely with product, IT, and customer service departments to support product strategy… more
- Celonis (Raleigh, NC)
- …**The work you'll do:** + 8+ years of work experience in a Global Technical Software Support Center or IT customer service industry + 6+ years in a ... Customer experience + Proven leadership skills within a customer support organization. + Strong analytical skills and technical writing skills; excellent… more
- Parker Hannifin Corporation (Cary, NC)
- …will be the primary support to the Automotive OEMs of their technical service bulletins, recall repairs, new repair techniques and interface with I-CAR ... of departments including, but not limited to, Marketing, Sales, Customer Service , Quality, and Product Development to...automotive aftermarket channels + Primary contact for Automotive OEM's support for technical service bulletins,… more
- Lucid Software (Raleigh, NC)
- …enterprise; preferably in an implementation, implementation consulting, customer success, technical solutions, or technical support capacity + Experience ... inside customer organizations to deliver a variety of customized, technical professional service offerings in a professional, timely, and profitable… more