- CVS Health (Austin, TX)
- …the first responder for major production issues for the Production Management support team. + Lead major incident bridges, guiding resolver teams to ... **Location:** Remote **Role Description:** As a Sr Analyst, Production Services/ Support , your job will be to act as a..., and other team members to plan and implement Incident , Problem, and Change management related process… more
- Amazon (Austin, TX)
- …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... looking for a leader with a strong background in Incident Management and customer ownership to be...our most critical customers. We are looking for a Major Incident Engineer to join our team… more
- Amazon (Austin, TX)
- …and importance. * Leads root cause evaluation and determination. * Leads major incident communication, ensuring messages are clear and appropriate for ... processes and tools used for system management , problem reporting, change management , and overall system support Preferred Qualifications - Knowledge of web… more
- Centene Corporation (Austin, TX)
- …patching, etc. as per standard operating procedures + Oversees ITSM and enterprise Major Incident management tools and their respective maintenance, ... targets are maintained. Assists with all aspects of service management for the organization's IT support services,...strategies + Manages Major Incidents leading to incident resolution, problem identification and escalation management … more
- PagerDuty (Austin, TX)
- …technical decision-making processes and drive consensus among multiple stakeholders + Lead incident management process and implement improvements as needed + ... + Background in site reliability engineering (SRE) practices + Experience with incident management and on-call operations + Track record of implementing… more
- Cayuse Holdings (Austin, TX)
- … support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major ... user accounts and setting permissions. + Provide end user device management and support , including desktops, laptops, and PDAs. + Navigate using remote desktop… more
- Cushman & Wakefield (Austin, TX)
- …HVAC, and Elevator systems required to operate the facilities + Provide leadership and management support to facility management and technicians who have the ... of mission critical facilities mechanical, electrical, plumbing, life/safety, and Energy Management systems with a strong focus on Critical System programs and… more
- Deloitte (Austin, TX)
- …Enterprise Issue Resolution and Incident Response. + Manage issue and change management processes, tier support standards, and ticket triage management . ... join our team, focusing on Enterprise Issue Resolution and Incident Response. The ideal candidate must have a strong...ideal candidate must have a strong background in project management within the federal government and the Oracle/ Cerner… more
- ERCOT (Taylor, TX)
- …note documentation and distribution. + Supports ITIL, alignment of Service Desk, Change Management , Incident Management , and Problem Management ... the future. **JOB SUMMARY** Has oversight, administration, facilitation and technical support of changes that affect ERCOT facilities, infrastructure, and software.… more
- NASCO (Austin, TX)
- …role, you will tackle moderate to complex technical challenges, enhancing data management and claims processing systems for NASCO and its partners. Collaborating ... skills as you communicate project statuses and customer requests to management . You'll be instrumental in defining development standards and troubleshooting IT… more
- PagerDuty (Austin, TX)
- …The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create ... Inc. (NYSE:PD) is a global leader in digital operations management . Half of the Fortune 500 and nearly 70%...conversations with senior-level executives (VP+) to garner interest and support for new initiatives + Strong presentation skills verbally… more
- Optiv (Austin, TX)
- …Security Technologies is essential. The candidate will work closely with Management , Principal Engineers, Senior Engineers, Solution Architects, Threat Analysts and ... content such as correlation rules, dashboards, reports and models. + Provide escalation support to Tier 1 for Authorized Support Customers, following processes… more
- PagerDuty (Austin, TX)
- …The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create ... PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management . Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential… more
- PagerDuty (Austin, TX)
- …The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create ... Inc. (NYSE:PD) is a global leader in digital operations management . Half of the Fortune 500 and nearly 70%...executives (VP+) to drive interest, align initiatives, and secure support for new projects. + Present tailored solutions, building… more
- Optiv (Austin, TX)
- …Security Technologies is essential. The candidate will work closely with Management , Principal Engineers, Senior Engineers, Solution Architects, Threat Analysts and ... correlation rules, dashboards, reports, and models. + Provide escalation support to Tier 1 for Authorized Support ...tracing) + Knowledge of security logging for Linux, Windows, major EDRs, Firewalls, & Active Directory. + Expertise in… more
- HCA Healthcare (Georgetown, TX)
- …Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. ... banking partnerships + Education assistance (tuition, student loan, certification support , dependent scholarships) + Colleague recognition program + Time Away… more
- Amazon (Austin, TX)
- …Participate in on-call rotations to ensure high availability and rapid incident response for critical systems. Continuously improve system resilience. Key job ... role in design and development efforts for significant initiatives and across major segments of the organization. Identifies tasks for automation and information … more
- Optiv (Austin, TX)
- …Establish & maintain productive and respectful relationships with the delivery team, practice management , and client management team. For this position we are ... migration, and third-party integration. + Provide knowledge transfer and post-production support activities as necessary. + Effective team communicator. + Maintain… more
- TEKsystems (Austin, TX)
- …policies and procedures to protect cybersecurity assets and delivering fraud incident detection, threat assessment, and cyber intelligence. Works under general ... data and develops detailed analytic metrics packages for senior -level management . * Collects, processes, preserves, and analyzes digital-related evidence to … more
- Serco (Austin, TX)
- …**As a HERO Operator, you can expect to:** + Assist motorists and perform incident management services during assigned shifts + Provide clear and accurate ... + Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested + Establishing traffic control and scene protection… more