- TEKsystems (Cedar Rapids, IA)
- The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software ... problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. * Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software… more