- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier ... II Desktop Specialist shall support the HR Help Desk at the US Dept of...with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Leidos (Washington, DC)
- …Associate opportunity supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical ... for an exciting opportunity with 1901 Group as a Help Desk Agent? 1901 Group (A Leidos...and updated information to maintain the Help Desk SOPs and Training manuals for Tier … more
- CACI International (Arlington, VA)
- …the management of the overall Tier II team and directly manage Tier II help desk professionals. + Conduct analysis of problems and provide ... and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide… more
- Node.Digital (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting and… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... to Obtain:** Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:** 7 +… more
- General Dynamics Information Technology (Arlington, VA)
- …Level:** Secret clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help ...assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our...support, and troubleshooting onsite or remotely as required by Tier I, Tier II , and ... talented individuals to add to our Talent Network. C-CITES-24-003 Help Desk Technician Summary: The Help...combination of education and experience + DoD 8570 IAT II (Security+ minimum) + TS/SCI clearance required + The… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite in ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- Chenega Corporation (Alexandria, VA)
- Senior Help Desk Technician Alexandria, VA Join our...support and troubleshooting onsite or remotely as required by Tier I, Tier II , and ... individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help...10+ years of DoD experience + DoD 8570 IAT II certified + Security+ minimum + ITIL preferred +… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our...support, and troubleshooting onsite or remotely as required by Tier I, Tier II , and ... sessions per month. + Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self- help...combination of education and experience + DoD 8570 IAT II (Security+ minimum) + TS/SCI clearance required + The… more
- CACI International (Washington, DC)
- …of Travel: Local * * * CACI has an immediate opening for VIP Support Specialist ( Tier II ), who will be responsible for ensuring an outstanding level of customer ... service by providing direct Tier II Customer Service Center support to...the JSP Core Build + Tracking, diagnosing, and coordinating help desk support for, and assisting in… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team in the ... internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their...resolution of complex issues with remote staff and internal Tier 3 Technicians. **Basic Qualifications:** + 2 Years of… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... with team leads and other support groups. + Provide Tier I/ II Support for custom business applications...the agency Tier III team. + Perform help desk support for a variety of… more
- Chenega Corporation (Alexandria, VA)
- …and possesses and applies IT technical knowledge across key tasks and high-impact Tier I and II assignments; they provide daily customer-centric support to ... sessions per month. + Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self- help...BA/BS degree preferred only requires 1+ years of service desk experience + DoD 8570 IAT II … more
- IT Partners,Inc (Herndon, VA)
- …Remote, Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...or be able to achieve Cyber Security Workforce Certification, IAT- II . Benefits Since 1993, ITP has been providing reliable,… more
- IT Partners,Inc (Herndon, VA)
- …Systems Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- IT Partners,Inc (Herndon, VA)
- …na/ Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- ManTech (Vienna, VA)
- …a degree. **Preferred Qualifications:** + Related work experience in a technical help desk position. + Special non-commercial systems administrator experience ... Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Providing basic user training in...(access management/file transfer). + IAT Level II certification. + Experience with ServiceNow ITSM & ITBM.… more
- RTX Corporation (Springfield, VA)
- …infrastructure problems. Job Summary: This position primary responsibilities are providing Tier II support of maintaining large Enterprise environment. Multiple ... in our values and a higher calling - to help our nation and allies defend freedoms and deter...teams to improve user experience + Assist customers with Tier 2 incident resolution for Linux and windows applications… more
- SAIC (Washington, DC)
- …issues with application deployments. . Experience providing Tier II and Tier III operational support while managing help desk tickets. . Create ... and maintain knowledge articles, SOPs, and required configuration management artifacts such as build and release artifacts. **Key Responsibilities:** . Assist in provisioning and maintaining AWS cloud services. . Collaborate with other Engineers, Developers,… more