- GovCIO (Arlington, VA)
- …GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. This ... etc Preferred Skills and Experience + ServiceNow experience a plus + Experience with Tier 3 Help Desk Support + Strong experience working closely with… more
- Blue Rose Consulting Group, Inc. (Fort Belvoir, VA)
- …+ Develop, analyze, and disseminate performance metrics + Serve as a Tier 2 and 3 Agent + Escalate Help Desk concerns to leadership + Regularly publish ... + 1+ years' experience with Tier 2/ Tier 3 troubleshooting + 2+ years' Help Desk and Troubleshooting Support, preferably of a Microsoft-based… more
- System One (Merrifield, VA)
- …network communications protocols, and their implementation via network hardware and software. + Provide Tier 3 help desk support for resolving complex ... technical presentations, and after action support reports. + Help Desk experience at the Tier 3 level. + Proficiency with Microsoft Office tools… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join our team ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop...PM21 Requirements + Active security clearance. + Minimum three ( 3 ) years of overall IT experience, and at least two ... Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop Specialist shall support the HR … more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Help Desk Support Services Specialist SME** ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...If unable to diagnose problem, will work with Service Desk management or Tier 3 … more
- Information Technology Strategies (Washington, DC)
- …GED + Must have 3 + years of experience in a related field (technical support, help desk support, call center, or etc.). + Must be available to work night, ... the United States. We are currently seeking a Jr. Tier 2 Help Support Specialist to work...have a BA or BS degree + Must have 3 + years of experience in federal privacy compliance. +… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …accordance with DIA policies and guidance. * Provide Tier 2 and 3 help desk support as defined by the government, potentially requiring multiple shifts ... to cover operations up to 24 hours per day. * Collaborate and communicate effectively with internal and external teams of software developers, data scientists, system administrators, stakeholders, and clients. **Required qualifications to be successful in this… more
- CACI International (Arlington, VA)
- …integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. ... overall Tier II team and directly manage Tier II help desk professionals....in IT, Business, or related discipline + At least 3 - 5 years of directly related experience +… more
- General Dynamics Information Technology (Rosslyn, VA)
- …Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Job Family:** Help Desk **Skills:** Help Desk Management,Information ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help ..., guaranteeing timely and effective customer service. + Oversees Tier 2 and Tier 3 … more
- CACI International (Bethesda, MD)
- …service and/or identify and correct core problem + Providing Tier 1-4 support: + Tier 1 basic help desk resolution and service delivery. + Tier ... Help Desk Specialist SME Job Category:... Help Desk Specialist SME Job Category: Information Technology Time... 2 in-depth technical support. + Tier 3 expert product and service support. + Tier… more
- Leidos (Washington, DC)
- …Associate opportunity supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical support ... and updated information to maintain the Help Desk SOPs and Training manuals for Tier ...Requirements: + An Associate's degree and a minimum of 3 + year experience. Additional years of experience and/or relevant… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Help Desk Manager** **Category:** Service Desk..., guaranteeing timely and effective customer service. * Oversees Tier 2 and Tier 3 support ... business analysts who serve customers around the world. * Leads the Help Desk team, enforcing adherence to service level agreements, effective asset management,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Leidos (Ashburn, VA)
- …is the one you have been waiting for. The TPVS program has an opening for a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn, Virginia. ... + Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. + Follow ITSM...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team in the ... internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their...resolution of complex issues with remote staff and internal Tier 3 Technicians. **Basic Qualifications:** + 2… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …resolve the question/s that the customer is asking + Enters, monitors, and updates help desk tickets in the call tracking system to track progress and ... Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons...including email, chat, and phone + Experience using a Help Desk ticketing system such as Salesforce,… more
- System One (Vienna, VA)
- …a high degree of accuracy * Ability to work independently and in a team environment * 3 + years of Tier 1 support and capabilities or similar * Desired - Call ... be flexible to work any hours/days Job Title: Service Desk Location: Winchester, VA or Pensacola, FL Hybrid schedule...environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking… more
- M. C. Dean (Springfield, VA)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation ... **System Administrator 3 - Springfield, VA** ID **11195** Location **Springfield,...or a Related Technical Discipline + Master's Degree and 3 -5 Years of progressive experience or + Bachelor's Degree… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... were resolved through Siebel ticketing. Qualifications: + Bachelors and 3 years' experience Required Skills: + 3 +...the agency Tier III team. + Perform help desk support for a variety of… more