- Toyota (Chandler, AZ)
- …sources. + Experience forecasting/advanced analytical role within a large volume, enterprise-level call center or captive finance and/or insurance provider. + ... Distributor/Interactive Voice Response call routing and Avaya/Genesys/NICE CXOne Call Dashboards phone reporting . + Comprehensive understanding of current… more
- Lincoln Financial Group (Phoenix, AZ)
- …#:** 73192 **What You'll Be Doing** Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. To modernize ... creation of data virtualization, table updates, build and run of reporting queries. Maintains knowledge on current and emerging developments/trends for Contact… more
- IMSolutions, LLC (Phoenix, AZ)
- Communications Analyst Remote Full Time \#1216 - Client Services Mid Level Share (https://imsolutions1.applytojob.com/app/share/fsYi7QDUuv) IMSolutions seeks an ... experienced Communications Analyst Designer to fill an exciting opportunity working in...exciting opportunity working in federal government contracting supporting BPA Call Orders. This will be a remote, hybrid, or… more
- MUFG (Tempe, AZ)
- …resolve cases. + Talks to internal and external customers in an inbound/outbound call center . + Respond to inquiries received from branch/department personnel, ... member of our recruitment team will provide more details. Reporting to a Senior Fraud Leader (Vice President or...President or Above) of Fraud Operations, the Fraud Quality Analyst will complete quality reviews of work performed by… more
- Chewy (Phoenix, AZ)
- …+ Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or equivalent experience ... a combination of real time performance management, agent utilization management, reporting , and analytics leveraging understanding of contact center operations… more
- Adelante (Phoenix, AZ)
- Desktop Support Senior Analyst Job Details Job Location Adelante Healthcare Center Support Office - Phoenix, AZ Position Type Full Time Education Level HS ... Health Care Description POSITION SUMMARY The Desktop Support Senior Analyst provides support assistance to users in the operation...Show proficiency in lower tier responsibilities + Be on call during business and off hours for critical systems… more
- CommonSpirit Health (Phoenix, AZ)
- …service and customer satisfaction trend analysis. + 5 years' QA experience in a call center environment, with strong knowledge of customer care process and ... can happen both inside our hospitals and out in the community. The Sr. Analyst - HRSS Quality Leave of Absence, designs and implements quality programs to ensure… more
- Arizona Public Service (Phoenix, AZ)
- …(ie, Resource Management/M&T, Generation/Distributed Energy Resources, Revenue and Load Forecasting, Call Center Operations) including providing data to aid in ... Work includes the performance of a wide variety of analytical and reporting processes and methods characteristic of the science of meteorology. Minimum Requirements… more