- General Dynamics Information Technology (Washington, DC)
- …related experience **US Citizenship Required:** Yes **Job Description:** We are currently seeking an Enterprise Service Desk Manager with who will ... customer experience and relationship management, and prioritizing and allocating workflow. The Enterprise Service Desk Manager will ensure the service… more
- CACI International (Forest Heights, MD)
- …10% Type of Travel: Local * * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 service desk ... Service Desk Manager Job... Service Desk Manager Job Category: Project and...have extensive experience in applying ITIL best practices to service delivery in a similar, large enterprise … more
- Sunrun (Washington, DC)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... to clients (internal and external) and to oversee all Service Desk staff, processes and technology to...Windows Active Directory + Prior experience working in an Enterprise IT team + Knowledge of networking concepts (TCP/IP,… more
- CACI International (Mclean, VA)
- Help Desk Manager Job Category: Information Technology...with poly + In-depth experience and knowledge of Help Desk support and IT Service Management + ... None * * * CACI is seeking a Help Desk Manager to join Our Luke Team!...of support for a full spectrum of important IT-focused, enterprise -wide lifecycle support. This includes dev ops, applied technology… more
- Koniag Government Services (Rockville, MD)
- …Kadiak, a Koniag Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead to support our government client in Rockville, MD. ... and more. **Position Overview:** Seeking a qualified HQ IT Service Desk Task Lead with experience managing...+ ITIL V3/V4 Foundations Certified or HDI Support Center Manager , Desktop Advanced Support Technician, Customer Service … more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with... Specialist - Intermediate** with GDIT. A career in enterprise IT means connecting and enhancing the systems that… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical support program. ... in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to...Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service … more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Asset Manager ** to support our DFC CFESS technical support program. Qualified candidates are ... clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and… more
- Chenega Corporation (Alexandria, VA)
- …provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and ... JWICS and support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment (printers, multi-function… more
- SAIC (Washington, DC)
- **Description** SAIC is seeking an Enterprise Operations Manager to support our DOT customer. The Operations Manager 's key role is to drive efficiency of ... Operations Manager and the End User Operations Manager will both support the overarching Enterprise ...Services and Infrastructure Operations teams and technologies. + Help Desk , Exec Help, Enterprise Operations Center, Server,… more
- General Dynamics Information Technology (Springfield, VA)
- …incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk /team requests. + Communicate effectively (in oral and ... Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to join our team in support of… more
- SAIC (Washington, DC)
- …200,000 customer incidents and requests annually. Delivering customer service through an enterprise IT service desk ; contracted business service ... **Description** The service delivery manager is accountable and...reduce the frequency and levels of human interaction with service desk and desk side… more
- General Dynamics Information Technology (Newington, VA)
- …role. **Desired Qualifications:** + Help Desk Institute or Service Desk Institute Service Operations Manager Certification. + Demonstrated success ... to make a personal impact as a Information Systems Manager managing a fast-paced Service Delivery team...success implementing changes, processes, and standards to improve an enterprise -wide service desk . + Demonstrated… more
- SAIC (Washington, DC)
- …of End User Experience operations. You will supervise the day-to-day activities of Service Desk and Site Support Supervisors, Leads, and Technicians who are ... timely IT services and support. As the User Experience Service Delivery Manager , you will be responsible...Responsible for overall performance and management of the PBGC Service Desk and Site Support. + Manage… more
- CACI International (Washington, DC)
- …and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager ... reports) + Responsible for operations support metrics and Portfolio service desk ticket queues. + Frequently meet... ticket queues. + Frequently meet with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs… more
- Office of the Director of National Intelligence (Bethesda, MD)
- …Coordinate NSM-8, NSM-10, and other related questions with help from the National Manager Sector Desk . Advise senior management eg, IC Chief Information Officer ... collaboration, integration, and information sharing; identifying and addressing information enterprise risks; and providing strategic leadership and oversight of the… more
- BAE Systems (Mclean, VA)
- …operation of a similar size, scope, and complexity. + Five years of experience managing service desk teams and supporting a requirement that is similar in size, ... Description** BAE Systems is looking for an experienced Operations Manager to be responsible for the delivery of IT... to be responsible for the delivery of IT service and projects from engineering to operations, who will… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy… more
- M. C. Dean (Arlington, VA)
- …+ Hands on experience with systems maintenance, management to include physical, cyber, service desk and physical response. + Preferred experience working with ... **IT Operations Manager - Arlington, VA** ID **11627** Location **Arlington,...plans, working with Government, internal team and MC Dean service centers. **Position / Candidate Requirements:** + **Applicants selected… more
- Leidos (Rockville, MD)
- …across all aspects of the program, including Digital Modernization, Data driven, Service Desk , Deskside/ White Glove Services, systems engineering, Low Code/ ... Operation is seeking a dynamic, mission-centric hands-on **CTO/** **Technical** **Program Manager (PgM)** to support a federal agency's large, mission-critical … more