- Mathematica (Washington, DC)
- …management and remediation * Troubleshoots escalated security and networking service desk tickets * Performs incident response and the remediation ... or mitigation of security incidents * Assists administration and maintenance of Security Information and Event Management (SIEM) system and other security platforms * Conducts risk assessment and risk mitigation planning activities * Keep up-to-date with… more
- SAIC (Sterling, VA)
- …personnel to schedule onsite technical support visits in response to an escalated incident or service request in accordance with SLAs. + Update inventory and ... **Description** SAIC is seeking a Service Desk Supervisor. This role will...Supervisor determines how to use team resources to meet incident management schedules, goals, and service levels,… more
- NuAxis Innovations (Washington, DC)
- … Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response , Update, Handoff, and Resolution times. The Service ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …monitoring activities. + Participate in training, testing, and exercises related to incident response and contingency planning. Required Qualifications + Active ... up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …Functional/Business Analyst - Help Desk -Top Secret Clearance Required** **Category:** Service Desk / End User Services **Main location:** United States, ... line of support, the team works directly with the client on incident intake, issue resolution, training support, knowledge management, functional testing, and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …activities. + Participate in training, testing, and exercises related to incident response and contingency planning. **Required Qualifications** + Active ... service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …describing existing emergency management procedures, along with recommendations for improvement; incident response plans related to specific risk and/or ... but not limited to, National Incident Management System (NIMS) and Incident Command System (ICS), National Response Framework (NRF), Hazard Mitigation,… more
- Koniag Government Services (Washington, DC)
- …+ Knowledge of ITIL framework for incident management + Experience with service desk ticketing systems. + Familiarity with cloud-based service management ... a Koniag Government Services company, is seeking an Operations Support Lead to oversee incident response teams and manage SLA requirements for trouble tickets in… more
- CACI International (Washington, DC)
- …Applications and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager will be a ... and Platforms Security Operations Center (APSOC), which centralizes our security incident response process, provides spillage management and sanitization… more
- CACI International (Arlington, VA)
- … Delivery Analyst you will be responsible for ensuring the quality of service desk and deskside support services. Candidates will manage multiple tickets ... resolution. + Ensures SLA compliance for proactive monitoring and Incident response are met through quality assurance...to Problem Management Team. + Misroute/re-route out-of-scope tickets to service desk or appropriate assignment queue to… more
- Export-Import Bank of the United States (Washington, DC)
- …monitoring and diagnostics, situation awareness and threat assessment, vulnerability management, incident response operations and management. In addition to the ... ticketing, problem resolution, and asset tracking systems in support of help desk operations. Oversees the contractor's work and their day-to-day activities which… more
- Leidos (Chantilly, VA)
- …& server infrastructures. + Develop and implement network/application monitoring and incident response procedures. + Collaborate with cross-functional teams to ... + Active Top-Secret clearance + Experience with ITSM (IT Service Management) tools managing incident , request, CMDB,...+ Experience with NMS (Network Monitoring System) and prioritizing incident response . + Ability to meet in-person… more
- SHI (Washington, DC)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... implementing and managing comprehensive cybersecurity measures, including advanced threat detection, incident response , and security frameworks. + Mobile Device… more
- MindPoint Group (Washington, DC)
- …Contingency Plans and Incident Response Plans + Develop and document incident reporting procedures for service desk , admins, and security staff + ... audits, system monitoring, security control assessment/testing, risk management, and support incident response + Develop, maintain and manage Security… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests… more
- HCA Healthcare (Dulles, VA)
- … service requests and incident resolutions through the Division Service Desk . Reviews problem tracking databases. d) Documents interactions with physician ... as needed. i) Serves as a subject-matter expert for provider support to the Service Desk Community. **3. Access: HCA-IT&S, Inc.** a) Collects, validates, and… more
- ManTech (Mclean, VA)
- …Officer (EITSO) to serve on a team of IT support professionals responsible for incident response , deskside service , and project management. Teams are ... of one of several teams. They include Geographic Location Support Centers, Centralized Service Desk Operations, or Mission Component Teams. Regardless of the… more
- Export-Import Bank of the United States (Washington, DC)
- …diagnostics, situation awareness and threat assessment, vulnerability assessment and management, incident response operations and management. In addition to the ... Ensuring compliance with procurement terms, license agreements, warranties, security, and service level agreements, it is essential for this role to maintain… more
- System One (Washington, DC)
- …and resolve faults, incidents, problems, service requests and change requests from the Service Desk in a professional manner to agreed service levels. + ... systems stability and performance, to resolves any impact to service , ensure key performance indicators and service ‐level...incidents by performing necessary operations as determined by the Incident Response team. + Provision new servers… more
- ManTech (Chantilly, VA)
- **Secure our Nation, Ignite your Future** Provides technical support and customer service to the organization's users of computer applications and hardware (eg, PCs, ... software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring… more