- Leidos (Reston, VA)
- …This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is technical, customer oriented ... and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should be detail oriented in order to capture customer inquiries… more
- General Dynamics Information Technology (Washington, DC)
- …** ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service and quick ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- CAI (Alexandria, VA)
- …customers with varying levels of technical expertise + Act as escalation point for the Tier 1 support + Troubleshoot desktop, laptop, printers when needed + May ... We are looking for a motivated Senior Help Desk Analyst ready to take us to the next level!...when problems cannot be resolved remotely + The Support Technician/ Tier 2 also provides standard Enterprise application and/or customized… more
- CACI International (Ashburn, VA)
- …**What You'll Get to Do:** + Support end-user applications and work with a multi- tier service desk as well as work with software development teams to help research, ... of working with end user business applications/software. + Provide Tier 2 Knowledge Based Articles to a centralized knowledge...limited to: + 3-year check for felony convictions + 1 year check for illegal drug use + … more