- CAMC Health System (Charleston, WV)
- …steps for condition and operation. *Assists with basic cost containment and quality assurance for the department. *Pursues opportunities for professional and ... positions)1. Maintain and document all applicable required education.2. Demonstrate positive customer service and co-worker relations.3. Comply with the… more
- Kroger (South Charleston, WV)
- …reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and ... encourage associates to deliver excellent customer service . Demonstrate the company's core values...package, label and inventory ingredients in merchandise. *Check product quality to ensure freshness. Review "sell by" dates and… more
- ASM Research, An Accenture Federal Services Company (Charleston, WV)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Charleston, WV)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Pearl Interactive Network (Charleston, WV)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- TTEC (Charleston, WV)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- TTEC (Charleston, WV)
- …brightens days and ignite your career with TTEC's award-winning employment experience. As a Quality Assurance Specialist working remotely in the US, you'll be a ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Cardinal Health (Charleston, WV)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- Cardinal Health (Charleston, WV)
- **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining, and enhancing ... field or equivalent experience preferred + 2-4 years of Customer Service inbound /outbound phone call center...environmentin a large team setting + Abide by the Quality Assurance Goals that are in place… more
- ASM Research, An Accenture Federal Services Company (Charleston, WV)
- …+ Professional Certifications or License + 8+ years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Keurig Dr Pepper (Charleston, WV)
- …They will have a thorough understanding of formulation, specifications, manufacturing processes and quality assurance and will partner with key internal teams in ... cover the Eastern or Mideastern USA. This position, through customer -focused activities related to quality and manufacturing,...the areas of Customer Service , R&D, Licensing, Consumer Affairs, and… more
- Highmark Health (Charleston, WV)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Cardinal Health (Charleston, WV)
- **_What Quality Assurance / Supplier Quality Management contributes to Cardinal Health_** Quality develops and implements quality policies, ... to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost-effective … more
- Cornerstone onDemand (Charleston, WV)
- …major Releases annually) + Collaborate cross-functionally with Product, Engineering, and Software Quality Assurance teams to develop, support, and maintain a ... addressing blockers, and delivering timely guidance + Collaborate closely with Software Quality Assurance , Engineering and Product teams to resolve issues and… more
- Datavant (Charleston, WV)
- …client accounts and team members, focusing on resource scheduling, productivity, quality assurance , employee management, and client relations. **You Will:** ... support structures for successful coder engagement and outcomes. + Supervise quality assurance and performance improvement efforts, providing formal development… more
- System One (Charleston, WV)
- …visualizations of data + Adhere to departmental processes and guidelines, standards and quality assurance routines + Connect key insights to business outcomes ... sure you are using the latest version of your browser. **Diversity Inclusion & Customer Service Statement** TeamPeople, a division of System One, is an… more
- Pearl Interactive Network (Charleston, WV)
- …and other operational strategy assessments. + Establish a high standard for productivity, quality , customer service as well as define user guidelines. ... center performance through performance monitoring, problem resolution, system audits, and quality assurance measures. + Aid the human resources department… more
- Eliassen Group (Charleston, WV)
- …+ Ability to balance detail with departmental goals/objectives + Ability to foster customer service as needed + Ability to translate business needs and ... implements process improvements; recommends enhancements that result in increased quality and service . + Respond to escalated...+ 5-7 years IT-related experience, such as Business Analysis, Quality Assurance , etc. **Preferred:** + 8+ years… more
- Sedgwick (Charleston, WV)
- …until the assigned Field Case Manager arrives onsite. + Adheres to quality assurance standards. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other ... initial onsite hospital visit for the claim. + Maintains communication with the customer , Client Service Director, and Claims Examiner providing timely updates… more
- CVS Health (Dunbar, WV)
- …you will deepen your understanding of patient safety and error prevention, quality assurance drug utilization review (DUR), pharmacy professional standards such ... prescription information and label accuracy, ensuring patient safety + Customer Service and Team Orientation: + Actively...health care. As health care innovators, we are making quality care affordable, accessible, simple and seamless. We await… more
