- SMBC (Boston, MA)
- …where smarter banking translates to a richer life. **Role Description** As an Associate in Customer Experience , Voice of Customer at Jenius Bank, you ... plus. + Ability to create reports, visualizations, and dashboards. + Familiarity with Customer Experience and Voice of Customer Metrics (NPS, CSAT,… more
- CVS Health (Boston, MA)
- … experience with Excel, Word and PowerPoint **Preferred Qualifications** * 2-3 years' experience with Voice of Customer , Research, and/or Digital * Proven ... **Position Summary** As a vital member of the Digital Customer Experience Management team, this role will... Management team, this role will help to support Voice of Customer insights and Operational Monitoring… more
- CVS Health (Boston, MA)
- …day. **Position Summary** The Analyst , Digital CEM will help to support Voice of Customer insights and Operational Monitoring for priority areas across the ... needle on satisfaction scores. Qualitative data will include current Voice of Customer tools to gain actionable...Product Managers and IT teams. + Ability to identify/prioritize Customer Experience (CX)opportunities across the breadth of… more
- State of Massachusetts (Chelsea, MA)
- …and foster positive**community outcomes.** *EOTSS*is**seeking to hire a*Network Operations Analyst *to join the EOTSS Network Ops team. The*Network Operations ... Analyst *will be responsible for reviewing and implementing network-related changes...of the network and deliver service solutions for the customer . The Network Ops team provides service to all… more
- Forrester (Cambridge, MA)
- …by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build ... an extraordinary future. **About This Role:** The Senior Analyst conducts innovative research and delivers advice to clients through written reports, consulting,… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …by purpose, inspired by you. UKG, Inc. is seeking an experienced Senior Financial Analyst to support the Customer Experience organization. The Senior ... engaged employee resource groups, and caring leaders value every voice and support you in doing the best work...a plus * 4+ years of progressive financial analysis experience with demonstrated experience supporting a business… more
- RTX Corporation (Andover, MA)
- …security clearance **Security Clearance:** DoD Clearance: Secret **Senior Analyst , Network Engineer (P2)** **Raytheon Digital Technology** **Classified ... bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs...**What You Will Do:** + Maintains smooth operation of voice and data networks. Plans, evaluates, coordinates, and performs… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …emerging trends in business process management. Basic Qualifications: * 3-5 years of experience as a business-facing analyst . * Expertise in business process ... engaged employee resource groups, and caring leaders value every voice and support you in doing the best work...inspired by you. About the Team: The Business Process Analyst will play a crucial role in analyzing, designing,… more
- Highmark Health (Boston, MA)
- …stakeholders (employees, managers, etc.) to identify opportunities for improvement and collect voice of customer . This job will be responsible for developing, ... testing and deploying new features in support of customer needs and within the application update cycles. Highly...the application update cycles. Highly analytical and experienced Senior Analyst with 5+ years of expertise in Workday mainly… more
- Wayfair (Boston, MA)
- …expectation Who We Are : Wayfair's Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network ... get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …of audiences + Excellent written and verbal communication skills + Strong communication and customer focus is required + Experience with FedRAMP is a bonus ... engaged employee resource groups, and caring leaders value every voice and support you in doing the best work...to help us realize them. The Product Compliance Operations Analyst will be an integral part of the Product… more
- Wayfair (Boston, MA)
- …across channel roadmaps (eg, between prospecting & email) to improve overall customer experience to amplify channel-specific performance. Promote a balanced ... provide sponsorship for employment authorization for this position. The Sr. cross channel analyst is a marketing generalist who supports the CMO function for Wayfair… more
- US Tech Solutions (Marlborough, MA)
- **Essential Job Functions:** + Work directly for the customer in whatever Network or Voice requirement is needed at the time. + Support Cisco networking ... changes and maintenance within approved Maintenance Windows + Troubleshooting customer connection issues, configuring jacks, installing/repairing phones. + Follow… more
- GE Vernova (Cambridge, MA)
- …reference architectures, reference solutions) + Collaborate with Product Managers & Engineering ( Customer Voice , Return on Experience , product enhancements, ... GE Vernova GridOS ADMS portfolio. **Job Description** **Key Responsibilities** As "Solution Analyst GridOS - ADMS" you will: + Collaborate with stakeholders to… more
- American Express Global Business Travel (Boston, MA)
- …our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This position will be an integral part of the Global ... Service Delivery (GSD) organization - The Forecasting Analyst is responsible for organizing, normalizing and analyzing historical data along with available business… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're ... a key point of contact with all cross-functional departments. The Order Processing Analyst will report to the Senior Manager of Order Processing. **About the Role**… more
- Wayfair (Boston, MA)
- …teams to drive new approaches and processes that deliver profitability and customer experience improvements. This work is broad, business critical, complex ... & incidents proactively in the supply chain to drive customer happiness and reduce financial exposure, contributing to the...Master's degree a plus + 2-4 years total work experience , with previous experience in e-commerce, supply… more
- Wayfair (Boston, MA)
- …H-1B1, E-3, O-1, J-1, or TN. Global Returns and Incident team leads the e2e customer and supply chain journey, owns Customer and Supplier facing policies and ... resolution strategy for customer unhappy path (Returns, Incidents - Damages, Defects, Mis-Info, Mis-Ship) in partnership with a number of execution teams while also… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …Management (CSM) application (currently Gainsight), ensuring optimal functionality and user experience . + Collaborates with the Customer Success Management team ... inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're ... that Compliance is a strategic advantage enabling growth and customer satisfaction. + Respond to internal compliance related inquiries...Law, Risk Management, or a related field, or equivalent experience . + Minimum of 3 years of experience… more