- US Bank (Boston, MA)
- …+ High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/ Experience ** + Effective ... excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.… more
- Kyndryl (Boston, MA)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Eversource Energy (Westwood, MA)
- …\(5\) plus years of related customer service experience or five \(5\) years customer contact center experience with at least two \(2\) years of ... responsible for ensuring Eversource customers enjoy a top tier customer experience by leading our Customer...above and beyond for our customers in a 24/7 Contact Center setting\. This professional position is… more
- State of Massachusetts (Boston, MA)
- …own and who are able to work, available for work and looking for a job. The Contact Center Supervisor is the first line expert in the areas of State and Federal ... and procedures for the filing of claims for unemployment insurance benefits. The Contact Center Supervisor provides technical assistance and training to staff on… more
- Humana (Boston, MA)
- …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- Prime Therapeutics (Boston, MA)
- …the future of pharmacy with us. **Job Posting Title** Service Delivery Manager ( Contact Center ) **Job Description** The Manager Service Delivery is responsible ... driving medium and large-scale Member Operations client implementations and member experience /client relations in a consistent and effective manner. This position… more
- Needham Bank (Needham, MA)
- …WORKING CONDITIONS/PHYSICAL DEMANDS + Normal business office environment + Customer Care Center specialists work in an inbound contact center that ... all tools and resources available to resolve more complex customer issues. Required Experience : JOB REQUIREMENTS +...service, sexual orientation, genetic information, or gender identity. Keyword: Contact Center Call Center From:… more
- Needham Bank (Needham, MA)
- … customer service experience through coaching and mentoring, implementation of customer contact center best practices. This leader partners with the ... Customer relationships and employee experience in the Treasury Customer Care Center , Cash Management Team and the Business Care Center .… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 -- 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
- Citizens (Medford, MA)
- …in the following areas: Fraud Analysis, Financial services industry, Customer service, and Contact center experience a plus + Team player with the ... a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our… more
- Lumen (Boston, MA)
- …be responsible for driving sales and business development efforts for our data center operator customer base. This role involves identifying and qualifying new ... data center market landscape, including trends, competitive dynamics, and customer needs. + **Solution Development:** Work with engineering and product teams to… more
- ThermoFisher Scientific (Cambridge, MA)
- …Work:** As a Supply Center Specialist, you will deliver outstanding customer experience within a scientific retail environment, supporting researchers and ... point of contact for Thermo Fisher's on-site Customer Supply Center , you will ensure customers...+ Requires a minimum of 1 year of confirmed experience in customer service, retail, sales, research… more
- Dana-Farber Cancer Institute (Brookline, MA)
- …relationships and sensitive HR issues + Previous experience in an HR Service Center , HR administration, or customer service role is preferred. + Knowledge of ... Institute (DFCI) Human Capital Management System (HCMS) and log cases within the customer service management system. The HR Service Center Representative serves… more
- East Boston Neighborhood Health Center (Revere, MA)
- …with the goal of engaging talented leaders and employees across the health center + Optimize operations, finances, and customer service levels; develop and ... your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! As one of the largest community health centers in the country,… more
- Amazon (Boston, MA)
- …research new algorithms, and find new ways of optimizing risk, profitability, and customer experience . We're looking for Applied Scientists capable of using ... real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational… more
- Bank of America (Medfield, MA)
- …**Job Description:** This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of ... Degree in business, finance or a related field * Experience working in a financial center where...technology **Skills:** * Active Listening * Business Acumen * Customer and Client Focus * Oral Communications * Problem… more
- Bank of America (Boston, MA)
- …us! Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of ... Degree in business, finance, or a related field. * Experience working in a financial center where...technology Skills: * Active Listening * Business Acumen * Customer and Client Focus * Oral Communications * Problem… more
- Aspen Dental (Boston, MA)
- …in both English and** **Spanish** + 1+ years of customer service experience required (retail, call center , or hospitality preferred), with ability to answer ... with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment...service techniques to set appointments.Focus on appointment acceptance and customer care to reach individual and call center… more
- FM (Norwood, MA)
- …Track usage metrics, gather feedback, and recommend improvements to improve the conference center experience . + Prepare reports and assist with budgeting. Client ... Service: + Ensure excellent customer service and resolve any complaints or issues. +...and beverage catering services. **Qualifications** + 5 years of experience in a corporate conference center coordinating… more
- Fenway Health (Boston, MA)
- …equivalent) + Willingness to work with a diverse patient population + Previous customer service experience in a healthcare setting Preferred Qualifications: + ... Medical Call Center Representative Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+USA+02215) * Patient Services Job Type Full-time Description… more