- The Hertz Corporation (Annapolis, MD)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- Coinbase (Annapolis, MD)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Rubrik (Annapolis, MD)
- …and available, no matter the challenges that come your way. **What you'll do:** The Customer Experience Manager is a key role within the Customer ... skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront. In a world where data is the lifeblood of… more
- Dodge Construction Network (Annapolis, MD)
- …to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and ... Customer Engagement Manager Location: Remote, United...practices, and insights to customers to improve retention and customer experience . This is a full-time position… more
- Michaels (Annapolis, MD)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - BALT-ANNAPOLIS, MD Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Encore (Lanham Seabrook, MD)
- …with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues. * Consistently monitor and update demos ... Position Overview The Sales & Customer Engagement Manager is responsible for...customer 's needs and goals to create an event experience that best aligns Encore resources and solutions, while… more
- Acxiom (Annapolis, MD)
- Job Description Summary The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and ... stakeholder engagement within consulting engagements. The Customer Success Manager supports client Value Realization...templates and tools **QUALIFICATIONS** **Required** + 2-4 years of Customer Success or Account Management experience in… more
- UKG (Annapolis, MD)
- …by leveraging sales management teams, executive sponsors, and in-person meetings. * Customer Experience : Ensure positive customer experiences through ... the Role:** We are seeking a dynamic and strategic Customer Account Manager to join our team....hours. **About You:** **Basic Qualifications:** * 2+ years successful experience in account management, sales, customer success,… more
- ISC2 (Annapolis, MD)
- …with internal operations, instructors, and vendors to guarantee a seamless customer experience . **Account Operations** + Oversee the **day-to-day management** ... connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer … more
- NTT America, Inc. (Annapolis, MD)
- …and work with cross-functional teams to drive initiatives that enhance the customer experience . **Revenue Growth and Business Impact** + Proactively identify ... or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and...Bachelor's degree required; advanced degree (MBA or equivalent) preferred. ** Experience :** + 10+ years of customer success,… more
- Datavant (Annapolis, MD)
- …of customer -centricity **What You Bring To The Table:** + 7+ years experience in healthcare technology and customer facing roles (required) + Proven ability ... customer stakeholders + Seasoned strategic program and project manager focused on connect the dots thinking that puts...one or more of the following areas (required): + Experience working within RWD health analytic companies, CROs, or… more
- Walgreens (Edgewater, MD)
- …Assistant Manager capacity, with people leadership, business management, and customer -facing experience . We will consider employment of qualified applicants ... law (and pursues PTCB certification, as required by state). ** Customer Experience ** + Engages customers and patients...customer expectations and builds loyalty. + Supports Store Manager in observing customer service trends, analyzing… more
- Walgreens (Cambridge, MD)
- …technicians. Makes decisions regarding performance management including discipline and termination. ** Customer Experience ** + Engages customers and patients by ... manner and answers non-clinical questions to ensure a positive customer experience . Models and shares customer...efficient workflow. + At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records… more
- Walgreens (Chester, MD)
- …teams are engaged and performing their responsibilities to achieve company deliverables. ** Customer Experience ** + Engages customers and patients by greeting ... operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to...timely manner and answers questions to ensure a positive customer experience . Models and shares customer… more
- Taco Bell (Largo, MD)
- …and Shift Leads, and making sure health and safety standards are met. Assistant Manager behaviors include: + Solving customer complaints quickly and with a ... evaluations and recommend disciplinary actions as needed in collaboration with the restaurant manager . + Customer Satisfaction: + Ensure exceptional customer … more
- VF Corporation (Annapolis, MD)
- …lead, develop and motivate a team of brand advocates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You ... will partner with the Store Manager to maximize profitability by ensuring that ...feedback, and ensuring the team is engaging with each customer to create an authentic brand experience .… more
- Ross Stores, Inc. (Upper Marlboro, MD)
- …AND SPECIAL SKILLS REQUIRED:** + Two or more years of Store or Assistant Store Manager experience in a retail environment\. + Must demonstrate the ability to ... All while providing a fun and exciting treasure hunt experience \. As part of our team, you will ...and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates… more
- Signet Jewelers (Waldorf, MD)
- …to impact the lives of others and inspire love. Join us! JARED ASSISTANT GENERAL MANAGER Title: Jared Assistant General Manager Reports To: General Manager ... to this Position: All store personnel in the General Manager 's absence Minimum Requirements: + Completion of Information Security...his/her absence. + Contributes to an environment of total customer satisfaction by making the customer 's needs… more
- Bath & Body Works (Gambrills, MD)
- … including acting as manager on duty, when scheduled, to address customer experience , vendor relationship, or maintenance issues. + Partner with the members ... reward, and motivate associates to improve selling and the customer experience . + Reinforce selling expectations, performance,...and operational results in a fast-paced environment. + Prior experience in a manager role, preferably in… more
- Cayuse Holdings (Annapolis, MD)
- …Public Health, Healthcare Administration, or a related field. + 5+ years of experience managing complex customer service operations, preferably in a health ... related to customer support or operations. + 7+ years of experience managing operations in federally or state-regulated health programs. + Experience … more