- IT Concepts (Falls Church, VA)
- …and innovative individuals to join our team. IT Concepts is seeking a help desk and end user support for management and administration of DHA systems, ... improved and consistent IT practices and mechanisms, while continuing to support end users without degradation to DHA operations. Vital to meeting this objective… more
- Blue Rose Consulting Group, Inc. (Fort Belvoir, VA)
- …required to have a Secret Security Clearance. In this role you will: + Manage the end user Help Desk support experience across our tenants for the Task ... Blue Rose is seeking a Help Desk Technician to support our work with a federal client. This is an On-Site role at Ft. Belvoir, Virginia and is open to US… more
- Indigo IT, LLC (Washington, DC)
- Help Desk Specialist Washington, DC SUMMARY:...personalized remote, and when needed, one-on-one deskside support (eg, end user support, basic end ... in the field - come join us today! The Help Desk Specialist serves as a member...escalating (when appropriate), tracking, auditing, reporting, resolution, problem triage, end user -authorized closure, and troubleshooting on incidents,… more
- General Dynamics Information Technology (Arlington, VA)
- …Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support,Remedy Help ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist** with GDIT. A career...focal point for customer concerns. + Provides support to end users on a variety of issues. Identifies, researches,… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist** with GDIT. A career...focal point for customer concerns. + Provides support to end users on a variety of issues. + Identifies,… more
- Excentium (Falls Church, VA)
- Help Desk Technician Summary Title: Help...communication or through telephone contact with the client or end user . + Addresses and resolves incidents ... Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a...customer issues with a professional attitude. + Ensures the end -to- end customer experience and provides a single… more
- General Dynamics Information Technology (Fort Meade, MD)
- …Obtain:** Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Desktop Computers, Help Desk Support,Troubleshooting **Experience:** 7 + years of related ... experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** Transform… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- We are currently looking to hire an experienced Help Desk Specialist to provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 ... in receiving, triage and route tickets to Tier 2 Help Desk according and compile and organize...ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket… more
- CACI International (Bethesda, MD)
- Help Desk Specialist SME Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... Travel: None * * * CACI is seeking a Help Desk Support to join Our Luke...development team, or web tool inconsistences + Documenting all end user interactions and writing bugs/issues/concerns in… more
- CACI International (Fort Meade, MD)
- Help Desk Support Specialist Job Category:...to understand, resolve and explain the solution to the end user . Bring your experience to advocate ... Travel: Local * * * CACI is seeking a Help Desk Support Specialist to provide technical...for an improved user experience and real-world best practices applied to our… more
- Leidos (Washington, DC)
- **Description** Looking for an exciting opportunity with 1901 Group as a Help Desk Agent? 1901 Group (A Leidos Company) has an exciting Tier II agent- Associate ... AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide...(Remedy or ServiceNow), MS Office, O365, OneDrive and other end user software and hardware + Security+… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …- Help Desk - Top Secret Clearance Required** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax ... resolutions, and creating and updating these documentation sources Troubleshooting end user issues by recreating the issue...of the current range is $54,400- $87,700. **Skills:** + Help Desk /IT Services + Knowledge Management +… more
- Sunrun (Washington, DC)
- …+ ITIL Foundations Certificate + 10 or more years' experience as a Help Desk / desktop support technician supporting end users locally and remotely in a ... user issues + Oversee development and communication of help sheets, incident models and FAQs for end users + Establish Service Desk metrics, delivering… more
- ARSIEM (Arlington, VA)
- …client you work with. ARSIEM is looking for a Technical Engagement Network (TEN) Help Desk Technician to support onsite incident response to civilian Government ... Arlington, VA. Responsibilities + Serve as the first level Help Desk for the TEN Lab's systems...TEN Lab's systems and accounts + Assist with new user setup of equipment, accounts, and tools + Respond… more
- BCMC (Arlington, VA)
- …the restoration of services. We are seeking Technical Engagement Network (TEN) Help Desk Technicians to support this critical customer mission. Responsibilities: ... - Serve as the first level Help Desk for the TEN Lab's systems and accounts - Assist new user setup of equipment, accounts and tools - Respond to user … more
- CACI International (Bethesda, MD)
- Help Desk Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... Travel: None * * * CACI is seeking a Help Desk Manager to join Our Luke...and diagnose problems and service requests through discussion with end users + Ensure a timely support process through… more
- Koniag Government Services (Silver Spring, MD)
- …Technology Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer ... the following tasks: + Tier I and Tier II Help Desk support during normal business hours...practices. + Utilization of ServiceNow ticketing system. + Provide End User Development (EUD) support service and… more
- Trace Systems Inc (Washington, DC)
- Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Security Clearance: US Government issued active, in-scope Secret ... Trace Systems as we seek a talented and cleared Help Desk Specialist to play a pivotal...at least two of the following areas: technical and user documentation, end - user training, network… more
- General Dynamics Information Technology (Washington, DC)
- …a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) ... GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will...simple to complex IT issues + Assisting and supporting end -users with technical issues and questions related to software… more
- General Dynamics Information Technology (Newington, VA)
- …Newington VA 5 days a week. Not a remote/hybrid role. **Desired Qualifications:** + Help Desk Institute or Service Desk Institute Service Operations Manager ... At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today...reviews + Ensure the closure of all resolved and end - user confirmed Incident records + Drive continuous… more