- Chenega Corporation (Washington, DC)
- Mid - level Help Desk Support Technician Washington, DC Join our Talent Network Mid - level Help Desk Support Technician Washington, DC ... expert Engineering and Technical Support Services to federal customers. TheMid- level Help Desk Support Technician...of experience can be substituted for a degree. + Mid - level with 3+ years of experience. +… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- System One (Bethesda, MD)
- …$80000 - $95000 annually Contractor Work Model: onsite in Bethesda MD Job Title: Mid - Level or Senior Help Desk Engineer Job Description: We are seeking a ... mid - level or senior Help Desk Engineer to support a 200+ person insurance company operating in a hybrid work environment. This individual will be… more
- General Dynamics Information Technology (Washington, DC)
- …Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious ... **Req ID:** RQ198339 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...in the heart of our nation's capital. As a Help Desk Technician, you are the foundation… more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk ... and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice...user through a series of steps todetermineproblem and classify level , priority and nature of the problems and systems.… more
- Amentum (Washington, DC)
- …and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved ... ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored,...or past work may be used to show the level of experience needed to perform at this … more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- ** Help Desk Specialist TS/SCI with Poly...**Required qualifications to be successful in this role:** Senior Level - 8 years' direct experience Mid - ... Washington **Position ID:** J0725-0590 **Employment Type:** Full Time **Position Description:** Help Desk Specialist, Senior Active TS/SCI with Poly REQUIRED… more
- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented Mid - level Tier II Help Desk /Asset Management Technician to begin an ... technical or sophisticated in nature, such as with systems level software where the user has a technical background....when the customers problem cannot be resolved directly by first- level resources. + Act as Point of Contact (POC)… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid - level Tier II Help Desk Technician to begin an exciting ... product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. + Additionally, may interact… more
- Amentum (Washington, DC)
- …level . A typical day in the life on this program involves: - Provide Help Desk support for escalated tickets - Optimize the workplace through administrative ... basis. You will be responsible for creating and maintaining new Service Level Agreements. Identify gaps in workflow processes and present plausible solutions to… more
- Amentum (Washington, DC)
- …evolving user base requirements * Track and manage operational metrics * Provide help desk support for critical and non-critical user tickets **Requirements:** * ... certifications or past work may be used to show the level of experience needed to perform at this level . A typical day in the life on this program involves:… more
- Amentum (Washington, DC)
- …. **A typical day in the life on this program involves:** + Provide Help Desk support for escalated tickets + Optimize the workplace through administrative ... experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level… more
- Stratus Solutions (College Park, MD)
- …for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. * ... they need to fulfill their true potential. As a Mid - Level Linux Infrastructure Engineer with Networking Experience,...accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Amentum (Annapolis Junction, MD)
- …may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 2 software ... the change manager and primary point of contact for low/ mid - level complexity projects, lead the process of...diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general… more
- G2 Ops, Inc. (Arlington, VA)
- …all departments. At G2 Ops, you'll not only work with cutting-edge technology, you'll help define how it's applied in real mission environments. Want to work where ... of our employees and customers. Due to the classification level of the projects we support, we are not...this opportunity, we are seeking a highly motivated, team-oriented Mid Systems Engineer, to support engineering projects across multiple… more
- CACI International (College Park, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... System Administrator to join our team. **Responsibilities:** As a Mid - Level Linux Infrastructure Engineer with Networking Experience,...accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …and Annapolis Junction, Maryland locations. This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain optimal posture ... Range: $74,469.00 - $110,000.00 Security Clearance: TS/SCI with Poly Level of Experience: Mid HI This opportunity...for up to two weeks per occurrence. The OST Help Desk is operational 24 hours a… more
- CBRE (Washington, DC)
- …with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help . Utilize a high level of attention to detail as well as ... Word, Excel, Outlook, etc. + Excellent organizational skills with a master- level inquisitive mindset. **What You'll Need** Applicants must be currently authorized… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …and applying security patches + Providing IT break/fix support including Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... without a degree experience can qualify you for this level with 5 years of relevant experience) + **_Basic... with 5 years of relevant experience) + **_Basic Level -_** Bachelor's degree in a technical field, and… more
- DCCA (Fort Meade, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... DCCA is looking for TS/SCI w/Polygraph cleared Junior to Mid - Level Systems Administrators with Linux and Windows...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career advancement. From… more