- Leidos (Gaithersburg, MD)
- …We are seeking to fill the following roles, contingent upon contract award. Service Desk roles - Journeyman, Junior and Senior levels Minimum qualifications ... levels may require a Bachelor's Degree and related experience. **Experience with Service Desk tools here required:** ServiceNow, Confluence, Microsoft Office 365… more
- V2X (Springfield, VA)
- …obtain and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an ... business and mission-focus enterprise systems. + Key Responsibilities + The Service Desk Specialists will be directly responsible for receiving,… more
- Leidos (Ashburn, VA)
- …communicate appropriately to internal and external customers. + Train, coach and mentor Service Desk Specialists (Level II) including career development. ... The National Security Sector within Leidos is seeking Help Desk Manager with strong systems, software, cloud, and Agile...oversight to the Level II services and ensure that service levels are achieved. Primary responsibility is to ensure… more
- Excentium (Falls Church, VA)
- … Specialists will provide support for incident resolution and requests reported to the service desk . + The Specialists are responsible for the initial ... application software tools and/or infrastructure components. + The Help Desk Specialists provide support through analysis and...and requests; logs all incidents and requests; engages other service desk resources or appropriate service… more
- General Dynamics Information Technology (Washington, DC)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support,Troubleshooting ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help Desk … more
- TekSynap (Chantilly, VA)
- … Desk Support Technician** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the ... service catalog and support for other IT service management functions. The Help Desk Support...technical support level than Tier1. + Support toTier 3 specialists , as theyhandlethe most difficult or advanced problems +… more
- Amentum (Fort Belvoir, VA)
- …around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground expertise in planning and executing the most ... the Department of Defense (DoD), Intelligence and Security Command (INSCOM), Army Service Component Commands, other Government agencies, and the Department of the… more
- CACI International (Chantilly, VA)
- …Percentage of Travel Required: None Type of Travel: None * * * **Description:** The Service Desk Technician will provide frontline support and act as the primary ... point of contact for large Government organization with diverse customers. Service Desk Technicians will provide the highest quality customer care with every… more
- Koniag Government Services (Washington, DC)
- …+ Establish performance metrics and generate management reports + Train and mentor help desk specialists + Manage escalations and VIP support issues + Oversee ... (CySA, CCNA, GICSP, or GSEC) + Experience managing help desk operations + Knowledge of ITIL service ...help desk operations + Knowledge of ITIL service management principles + Strong understanding of security protocols… more
- Select Medical (Odenton, MD)
- …the video below for additional insight into the work of our Patient Service Specialists ! **Responsibilities** + Greet and register patients and provide ... 1 Year of Scheduling Experience + 1 year of Front Desk Experience + Customer Service Experience **Preferred:** + 1 Year of Medical Office Experience **Additional… more
- Select Medical (Silver Spring, MD)
- …out the video below for additional insight into the work of our Patient Service Specialists ! **Details/Schedule:** + Center Location: Silver Spring, MD + Type of ... have an exceptional experience - starting at the front desk . That's where you come in. As a patient.... That's where you come in. As a patient service specialist, you'll manage both the patient side and… more
- Marriott (Arlington, VA)
- **Additional Information** Front Desk **Job Number** 25113959 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Arlington Capital View, ... experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range...entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in… more
- CACI International (Washington, DC)
- …with office automation support contractors and staff. Supervises teams of Help Desk and User Trainer Specialists providing search, retrieval, and reporting ... Senior eDiscovery Relativity Trainer Job Category: Service Contract Act Time Type: Full time Minimum...responsive support. * Trains staff and sets up help desk staffing schedules. * Organizes, prepares, schedules and conducts… more
- Marriott (Silver Spring, MD)
- **Additional Information** Guest Service Representative **Job Number** 25106965 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Silver ... experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range...entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in… more
- Prime Therapeutics (Washington, DC)
- …(MTM) Specialist - Remote **Job Description** The Senior Medication Therapy Management (MTM) Service Specialist will act as a Subject Matter Expert for MTM programs. ... Matter Expert (SME) for MTM programs; answer questions and provide guidance to MTM Specialists ; assist with phone line changes as requested by MTM Specialists … more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Archaeologists + Architectural Historian + Biologists + Commercial Property Insurance Specialists + Construction Inspectors + CPA's + Database Developers +… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests… more
- SAIC (Washington, DC)
- …work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. ... other IT Operations related failures + Contribute to continual service improvement by assisting with Standard Operations Procedures creation,...and mentoring a global team of IT, Asset, and Desk Side Specialists . + Provides occasional off-… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... associated hardware or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer satisfaction… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... activities, detail design and construction activities, independent design reviews, in- service ship design and engineering activities, shipboard installation support,… more