- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing . + Analyzes survey results for improving communication process ... and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing . + Analyzes survey results for improving communication process ... and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement… more