- American IT Staff (Atlanta, GA)
- …forms, UI policies, business rules, and integrations. Implement and maintain ServiceNow modules, including IT Service Management ( ITSM ), IT ... ServiceNow solutions. This position requires a deep understanding of the ServiceNow platform, IT service management processes, and business requirements to… more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …using ITSM best practices. + Leads work efforts to improve efficiencies across IT Service Management ( ITSM ) process lifecycles. + Functions as ... recommend tools and processes for the enterprise. + Provides ITSM project services and support with limited management...years of Information Technology experience. + ITIL Foundations and IT Service Management certifications preferred.… more
- Truist (Atlanta, GA)
- …incident management triage and accountability across on-premises and cloud architectures. 3. IT Service Management ( ITSM ) expertise with Change, ... Incident, and Problem Management . 4. Working experience with ITSM tools like ServiceNow. 5. Familiarity with monitoring tools like Dynatrace, Splunk, CloudWatch,… more
- CompuCom (Atlanta, GA)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Chick-fil-A (Atlanta, GA)
- …cause analysis to prevent recurring issues.) + Process & Automation Orientation (Knowledge of IT service management ( ITSM ) frameworks like ITIL. ... service , driving strategic initiatives in analytics and knowledge management to continuously optimize our support operations and significantly enhance the… more
- Truist (Atlanta, GA)
- …production support, systems engineering, database engineering or related technical roles. 3. Experience with IT Service Management ( ITSM ) tools such as ... to the shared knowledge base. 6. Participate in incident, problem, and change management processes, following ITIL best practices. 7. Perform root cause analysis for… more
- Medtronic (Duluth, GA)
- …(KPIs) for service quality, system reliability, and user experience. + Ensure ITSM ( IT Service Management ) best practices, leveraging automation ... in technology infrastructure leadership, including cloud, data centers, networks, and IT service management . + Proven track record of leading large-scale… more
- Capgemini (Atlanta, GA)
- **Job Title** : Senior Service Management Consultant - IT Workflows / CMDB/CSDM **Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, ... the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - IT Workflows / CMDB/CSDM_… more
- The Hertz Corporation (Atlanta, GA)
- …Readiness review sessions for new databases going live + Ensure adherence to ITSM 's Change, Incident and Problem Management processes + Provide on-call manager ... in the Life: Hertz is seeking an outcome oriented, self-directed Oracle Fusion Tech/ Service Delivery who will be accountable for the overall delivery, solution and… more
- Capgemini (Atlanta, GA)
- **Job Title** : Principal Service Management Consultant - Performance Analytics **Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, NY; ... Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Principal Service Management Consultant - Performance Analytics_ **Location:**… more
- Warner Bros. Discovery (Atlanta, GA)
- …with the field engineering team. Technology and Operations teams operate within an ITSM Service Management framework, supported by common processes around ... or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity,...Autocad, MS Office Suite, Visio experience + Familiarity with ITSM Service Management processes REQUIRED… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …and work effectively in fast-paced, dynamic environments. + Candidates with relevant ITSM , ServiceNow, &/or Project Management certifications may be considered ... Degree and six (6) years of related experience. + Candidates with relevant IT , Epic, &/or Project Management certifications may be considered with references… more
- Georgia Systems Operations (Tucker, GA)
- …resources, and manages consultants in system development and problem-solving techniques. Assists IT and customer director level management with the project ... Time Off This position, within the Enterprise Systems Analyst job family of IT , will have the primary responsibility of providing technical support and development… more
- Vestis Services (Lawrenceville, GA)
- …teams in both issue resolution and project environments. + Effective at utilizing service management resources to troubleshoot, document and resolve issues. + ... the Manager - IT Support Services, the IT Technical Support Analyst will be a customer- service...relationship throughout the support process. + Research complex escalated IT incidents and utilize the enterprise ITSM … more
- Norfolk Southern (Atlanta, GA)
- …platform. ⦁ Provides enterprise-wide technical architecture for systems used to support the IT Service Management governance and operations to ensure the ... fluid and agile deliveries leveraging an extensive background in maturing overall service management practices. This position also requires the skills necessary… more
- Georgia Systems Operations (Tucker, GA)
- …resources, and manages consultants in system development and problem-solving techniques. Assists IT and customer director level management with the project ... Time Off This position, within the Enterprise Systems Analyst job family of IT , will have the primary responsibility of providing technical support and development… more
- CompuCom (Atlanta, GA)
- …of clients and industries. They are the first point of contact for all service requests needing support for technical/ IT issues involving desktop, laptop or ... of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain… more
- Warner Bros. Discovery (Atlanta, GA)
- …and computers in our production environments. WBD engineering teams operate within an ITSM Service Management framework, supported by common processes around ... can thrive. **Your New Role** **:** The Broadcast & IT Systems Engineer requires a solid understanding of technology...problem management and resolution via our in-house service management system(s). The BIT Post Production… more
- Ensono (Atlanta, GA)
- …and the basis for compelling solutions + Experience in working with large IT Infrastructure service delivery + Driven, self-motivated and distinctive personality ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
