- System One Holdings, LLC (Fairfax, VA)
- …of defective services, maintaining a focus on continuous improvement and quality assurance . Oversee the operational planning, establishment, execution, and ... and Position Responsibilities [Job Description] Mission Objective: The Army Aviation Center of Excellence (AVCOE) enables TRADOC's aviation mission to recruit,… more
- Capital One (Arlington, VA)
- …Associate, Quantitative Analyst - Model Risk Audit At Capital One data is at the center of everything we do. As a startup, we disrupted the credit card industry by ... the dots to raise the appropriate model risk issues and provide assurance to the Audit Committee. Successful candidates will partner cross-functionally with business… more
- VetsEZ (Washington, DC)
- VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a QA team on a Department of Veterans Affairs (VA) contact center ... on monitoring and improving customer service performance in a contact center environment - it does not...and present findings to stakeholders. + Maintain and update quality assurance (QA) procedures, forms, and standards.… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll...everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to… more
- Pearl Interactive Network (Washington, DC)
- …Analyst** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... and ensure alignment with overall objectives. + Serve as a point of contact for quality assurance issues within the program, providing expertise and guidance… more
- Amazon (Arlington, VA)
- …is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security ... operations center (GSOC) services to roughly 500k global corporate customers,...of written products and communications, including the editing and quality management of all written products. * Manage competing… more
- Amazon (Herndon, VA)
- Description AWS Infrastructure Services is seeking an exceptional Quality Assurance Cabling Manager to lead a data center quality team in our Global ... our customers worldwide. Key job responsibilities * Lead and develop a diverse team of Quality Assurance Engineers and Data Center Auditors * Establish and… more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Quality Assurance Engineer** willworkin one or severalareas of the project, providinga holistic ... Test Engineer (CSTE) + ITILv4 Foundationscertification **Overview** Weare seeking a ** Quality Assurance Engineer** tosupport theOffice of the Director of… more
- Serco (Washington, DC)
- …in ensuring that all systems, including facility, training, service delivery, quality assurance , workforce management, and performance monitoring, adhere ... ensuring third-party compliance with security requirements. + Strong understanding of contact center architecture, including telephony and IT management aspects.… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** ... Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or...+ Demonstrated ability to contribute to quality assurance program creation or execution. +… more
- Amazon (Arlington, VA)
- …designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or ... related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact… more
- Amazon (Herndon, VA)
- …tasks. * Actively manage service agreements to include vendor labor scheduling, quality assurance , and financial invoice review. About the team Amazon ... welcomes bold ideas and empowers you to own them to completion. The Data Center Controls Engineering team is looking for exceptional individuals to join our Controls… more
- Amazon (Herndon, VA)
- …solving challenging problems with multiple constraints and stakeholders. - Exposure to quality assurance frameworks like Six Sigma and Lean Operations. - ... Key Performance Indicators. * Build a deep functional knowledge of Data Center Networking operations and work with stakeholders to advance automation initiatives. *… more
- CBRE (Sterling, VA)
- …Ensure accurate and comprehensive records are kept, building compliance and quality assurance . This includes overall responsibility for Configuration Management ... Data Center Team Lead - Mechanical & Electrical Job...that comprehensive maintenance records are completed and conduct routine quality checks accordingly. **What you'll need** + High School… more
- Amazon (Herndon, VA)
- …tasks. . Actively manage service agreements to include vendor labor scheduling, quality assurance , and financial invoice review. Physical Requirements: . Walk ... Description The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service &… more
- Humana (Washington, DC)
- …obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of coaching experience ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...+ Applied knowledge of Direct Marketing Processes + Call Center / Contact Center Operations leadership +… more
- EMCOR Group (Springfield, VA)
- …desired + A bachelor's degree from an accredited university in Quality Assurance , Facility Management, Construction Management, Business Administration, ... quality and serves as the central point of contact for quality matters. + Working closely...and plumbing systems, structural systems, vertical transportation and data center operations is highly desired. + Strong technical knowledge… more
- Sunrise Senior Living (Arlington, VA)
- …communication with resident support services and families and maintaining clinical quality assurance while leading and demonstrating the Mission for ... part of.** **COMMUNITY NAME** The Jefferson - Health Care Center **Job ID** 2025-229117 **JOB OVERVIEW** The Wellness Nurse...medication care managers at the direction of the RCD. ** Quality Assurance and Regulatory Compliance** + Demonstrate… more
- Black & Veatch (Arlington, VA)
- …as point of contact for clients and coordinating with internal/external teams. + Quality Assurance and Quality Control of EHV substation design projects ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch quality program while performing internal Quality Assurance technical reviews + Provides guidance… more
- Black & Veatch (Arlington, VA)
- …laws and regulations. **Preferred Qualifications** + Power/Power Systems experience preferred + Quality Assurance and Quality Control of EHV substation ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch quality program while performing internal Quality Assurance technical reviews * Provides related… more
