- ASM Research, An Accenture Federal Services Company (Des Moines, IA)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Evolent (Des Moines, IA)
- … Supervisor , Provider Services to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of operations ... costs. The ideal candidate will bring strong leadership skills, a background in contact center management, and a passion for improving healthcare outcomes.… more
- Wells Fargo (West Des Moines, IA)
- …**Required Qualifications:** + 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a ... supervisor and escalate questions and issues to more senior employees + Interact with team on basic information,...in a fast paced, high demand, metric driven call center environment + Excellent verbal, written, and interpersonal communication… more
- Cardinal Health (Des Moines, IA)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND ... and pharmacies + Identify, document and submit Adverse Events during customer contact or via received documentation **_Qualifications_** + High School Diploma, GED… more
- Cardinal Health (Des Moines, IA)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND ... to process new applicants + Steward patient accounts from initial contact through final approval/denial + Prioritize multiple, concurrent assignments and work… more
- Emerson (Des Moines, IA)
- …with hammer strike. + Sort large quantity of obvious scrap castings and notify supervisor . + Ensure that all castings are removed from sorting conveyor line to ... initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development...you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's… more
- Cardinal Health (Des Moines, IA)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Training and ... Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. **Responsibilities:** + Conduct quality reviews of Adverse Events… more