- Wells Fargo (West Des Moines, IA)
- **About this role:** Wells Fargo is seeking an ** Escalations Manager ** to lead Unsecured Lending Operations (ULO) Customer Advocacy Support Team (CAST), an ... moderately complex service tasks and create initiatives and programs to support Escalations business goals and objectives + Engage internal partners associated with… more
- Microsoft Corporation (West Des Moines, IA)
- As a Microsoft Data Center Technician (DCT) Manager - Night Shift, you will lead a team of technicians, providing expert guidance on performing hardware deployments, ... that powers our cloud services. As a CO+I DCT Manager , you will perform a key role in delivering...to follow-up and resolution to overall quality of service escalations and/or proactive initiatives. Maintains responsibility for client and… more
- Fujifilm (Des Moines, IA)
- **Position Overview** The Technical Solutions Manager for toner-based production equipment and accessories will be responsible for the development of new service ... equipment and serves as primary contact for all field escalations . The preferred location for this position is the...products + Perform other related duties as assigned by manager + Host routine conference calls with Customer Support… more
- Cognizant (Des Moines, IA)
- **Sr. Consulting Manager , Cognizant Consulting** **Manufacturing, Logistics, Energy & Utilities Consulting** **Florida (Miami and Juno Beach), New Jersey, Charlotte, ... and utilities group is looking for a **Sr. Consulting Manager ** to join our journey. We're looking for someone...a team of Consultants through a client-facing engagement, managing escalations , and serving as a the owner of a… more
- Fujifilm (Des Moines, IA)
- **Position Overview** The Technical Services Manager (internally known as Technical Solutions Manager ) will be responsible for the development of new service ... will report to the National Technical Training and Communications Manager and act as team lead. This position will...contact for escalated product performance issues. + Manage customer escalations for product to successful resolution. + Act as… more
- NTT America, Inc. (Des Moines, IA)
- …Rewarding Journeys with Us!** The NTT Data Business Solutions **SAP Project Manager ** is responsible for managing the successful project delivery and customer ... projects + Provide backlog and forecast for assigned projects to Engagement Manager B. Customer Satisfaction + Account Management for assigned accounts + Cultivate… more
- Eliassen Group (Des Moines, IA)
- **Senior Project Manager ** **Anywhere** **Type:** Contract **Category:** Program/Project Management **Industry:** Technology **Workplace Type:** Remote **Reference ... + Recommended Jobs **Description:** **100% Remote** Looking for a Project Manager with experience running large scale technology projects folks around app… more
- WesleyLife (Johnston, IA)
- **Description** WesleyLife is seeking a skilled Revenue Cycle Manager to lead our centralized reimbursement and billing team. This pivotal role is responsible for ... analysis. With a strong focus on operational excellence, the Revenue Cycle Manager will drive performance improvements and enhance revenue cycle outcomes across all… more
- Guardian Life (Des Moines, IA)
- …and knowledgeable individual to join our team as an **Annuity Relationship Manager ** . We are looking for someone with exceptional analytical and problem-solving ... ways to improve consumer experience. As the Annuity Relationship Manager , you're highly motivated and empowered to take ownership...+ Confident and skilled to control consumer and field escalations ; able to utilize resources and use logic to… more
- RELX INC (Des Moines, IA)
- …new problems as we continue to push technology forward. Job Summary: The Manager of Software Engineering - Search and Data Platforms is responsible for leading ... high quality, performance, and scalability + Liaise with Product Manager to determine and address client needs + Collaborate...Sense of urgency + Ability to tackle complex solutions, escalations + Prior support of external facing products +… more
- Verint Systems, Inc. (Des Moines, IA)
- …opportunities. Learn more at www.verint.com . **Overview of Job Function:** Verint's Manager , Engineering leads one or more product engineering teams within our WFM ... product family. This Manager serves as a driver to organize development, quality...Management, Solutions Delivery and Operations teams + Manage customer escalations when needed **Minimum Requirements:** + Bachelor's degree in… more
- Ford Motor Company (Des Moines, IA)
- …continue to help us redefine the future of mobility. As a Senior Digital Product Manager at Ford, you will lead customer research and turn insights into action. You ... reduce risk, and the overall product development experience. + Seamlessly manage escalations across stakeholders and influence appropriately. **You'll have ** + 4+… more
- GE Aerospace (Des Moines, IA)
- **Job Description Summary** The HR Operations Vendor Relationship Manager will be a key liaison between the Aerospace People Operations organization and Alight / ... annual compliance needs, facilitate meetings and agendas and manage executive escalations . + Monitor performance metrics, SLAs, and KPIs related to Alight-delivered… more
- Nelnet (Des Moines, IA)
- …that matter, for schools, families, and the future of learning. The Manager of Product Operations (MPO) is responsible for driving operational excellence across ... summarizing feedback, backlog triage). + Coordinate operational triage for bugs, escalations , hotfixes, and internal support requests. + Monitor FACTS^SPACE and… more
- Meta (Des Moines, IA)
- …"Apply to Job" online on this web page. **Required Skills:** Application Manager , Order Management Responsibilities: 1. Work with Product Managers to drive strategic ... deliver clear documentation, and work directly with vendor support for escalations . 10. Develop and maintain a well-coordinated internal relationship with key… more
- Verint Systems, Inc. (Des Moines, IA)
- …prototypes to showcase the art of the possible. As a Demo Strategy Manager , you will lead a presales team, ensuring timely delivery, reliability, and continuous ... timely deliveries while keeping stakeholders informed of progress throughout. + Manage escalations that might arise from demo solutions development and its usage. +… more
- Ensono (Des Moines, IA)
- Senior Service Delivery Manager - East Coast preferredRemote - United StatesJR011749 **Primary Responsibilities:** + Acts as a client advocate and a point of ... escalations for client service delivery needs. + Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are… more
- Athene (West Des Moines, IA)
- …+ Acts as the KDPs primary point of contact for operational escalations , technology needs, and initiatives. + Collaborates closely with internal teams to ... provide proactive operational support and fosters strong partnerships. + Develops and maintains relationships with KDPs and key stakeholders in the annuity industry. + Ensures efficient and effective communication between internal teams and KDPs. + Identifies… more
- Cardinal Health (Des Moines, IA)
- …to select the best coverage option for their situation + Handle all escalations based upon region and ensure proper communication of the resolution within required ... time frame agreed upon by the client + Serve as a liaison between client sales force and applicable party + Mediate situations in which parties are in disagreement and facilitate a positive outcome + Concurrently handle multiple outstanding issues and ensure… more
- Fujifilm (Des Moines, IA)
- …follows the Technical Assistance Center (TAC) escalation process to ensure timely escalations to our National Support Engineers. + Works with other business units ... needs to have a supervisory decision made when a manager is not available. + Engineers must have the...level of success with yearly goals provided by your manager and metrics defined on a team level. +… more