- Humana (Des Moines, IA)
- …part of our caring community and help us put health first** The Senior Problem , Incident and Event Management Engineer drives technical support teams to ... or outages to key technology platforms/applications. The Senior Problem , Incident and Event Management Engineer work assignments involve moderately… more
- Optiv (Des Moines, IA)
- …Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures. (eg Jira, Confluence). ... and service tasks. + Work closely with Management, Service Delivery and other Senior Engineers in defining processes and procedures for internal projects. + Guide… more
- SitusAMC (Des Moines, IA)
- …Management team + Using company ticketing software to record, track and document problem solving process + Apply company approved diagnostic utilities to aid in ... troubleshooting + Access FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely or in person, including… more